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7 Ways to Fix Your HyperX Cloud II Mic

HyperX Cloud MIX Wired

7 Ways to Fix Your HyperX Cloud II Mic

The HyperX Cloud II gaming headset is designed to be a snug fit, lightweight, and comfy gaming headset with a balanced crisp-quality sound. These headsets feature an in-built 7.1 surround sound and a non-detachable ANC microphone for an unmatched gaming experience.

However, if the mic isn’t working, it can be an irritating problem because it obstructs clear communication. Many users have reported this issue, but don’t get worried yet. Fixing a faulty HyperX mic isn’t rocket science; we’ll show you how to troubleshoot it and get it back to work. These fixes include:

  1. Activate mic permissions
  2. Unmute your mic 
  3. Check audio drivers 
  4. Run the Windows 10 audio troubleshooter 
  5. Disable Bluetooth on your device
  6. Mute or unmute the headset
  7. Contact HyperX customer care

Today, we’ll look at reasons for a headset mic malfunction and the seven ways to fix them. 

How to Trouble Shoot a Faulty HyperX Cloud II Mic

Several issues could cause your headset’s mic to stop functioning, and it may be hard to fix if you don’t find out the cause. Sometimes, the main problem is so obvious that we ignore it and go for complex troubleshooting. Below are a few known issues that are worth checking. 

  • A mic that’s not set as the default
  • Audio software malfunction
  • Game audio settings
  • Obsolete drivers
  • Loose connections
  • Hardware issues

Method 1: Activate Mic Permissions

In some Windows 10 systems, the microphone access option may not always be enabled; hence, your PC may not recognize sound inputs via the microphone. Below are the steps to activate microphone permissions on Windows 10. 

Step 1: Click on the Windows Logo Key

Tap the Windows logo key on your keyboard to open a menu and search bar. Type settings and hit enter. 

Fix HyperX Cloud 2 mic
Click on the Windows logo in the bottom left-hand corner.

Step 2: Open Privacy Settings

Click on the “Privacy” option and then the “Microphone” option under “App Permissions” on the left-hand side menu.

Fix HyperX Cloud 2 mic
Click on “Privacy” in the third row of options.

Step 3: Allow Permissions

The microphone option is usually turned off to prevent spying from third-party apps or hackers. Toggle on the microphone permissions button to enable your PC to recognize speech.

Fix HyperX Cloud 2 mic
Toggle the switch to allow apps to access your microphone.

Step 4: Regulate Mic Access

It’s critical to be wary of applications using the microphone access to avoid unauthorized applications eavesdropping on your conversations. Toggle on or off permissions for apps to use the mic, as shown here.

Fix HyperX Cloud 2 mic
Toggle the switch next to the apps that can access your microphone.

Method 2: Unmute your Mic

The second method is to check your microphone’s properties and unmute your mic if needed.

Step 1: Open Sound Configuration

At the bottom right of your PC, right-click on the speaker icon and click on sounds. 

Fix HyperX Cloud 2 mic
Click on the speaker icon at the bottom right-hand corner, then click Sounds from the menu.

Step 2: Go to Recording

Plug in your headset and tap on the recording. Right-click on HyperX Cloud II and select properties.

Fix HyperX Cloud 2 mic

Turn on your headset, then click on the Recording tab under Sound.

Step 3: Unmute Microphone

Select levels to adjust the microphone volume or click the sound icon to unmute the microphone. Click “okay” and then test if the mic works. 

Fix HyperX Cloud 2 mic
Check your microphone properties and unmute the mic if needed.

Method 3: Check Audio Drivers

At times, corrupted or missing audio drivers may cause your HyperX Cloud II mic to not respond. Open your PC’s device manager to check audio drivers to rule this out.

Step 1:  Open Run Software

Press the home start icon (Windows), search for the “Run” software, and hit enter to open.

Fix HyperX Cloud 2 mic
Type “Run” in the search bar next to the Windows icon on the bottom left.

Step 2: Open Device Manager

Continue by typing  “devmgmt.msc” in the search box and click “ok.”

Fix HyperX Cloud 2 mic
Now, type “devmgmt.msc” in the box provided.

Step 3: Update Drivers

On the device manager menu, tap the downward-facing arrow next to “Audio inputs and outputs” to view all the microphone options. Locate your default microphone (HyperX Cloud II mic) to access a menu with the opportunity to update drivers. 

Fix HyperX Cloud 2 mic
Click on the arrow to open the “Audio inputs and outputs” menu and select your mic.

Step 4: Install Drivers

If your PC already has the latest drivers, it will inform you that your device is already fitted with the best drivers. If not, you’ll need to download and install these drivers by following the on-screen instructions to get the updated drivers. Restart your PC to refresh the device and apply the new updates. This will solve your unresponsive mic issue.

Fix HyperX Cloud 2 mic
Windows will inform you if the device already has the most updated drivers.

Method 4: Run Windows 10 Audio Troubleshooter

This is ideal if you are unsure of the problem and want to save time. 

Step 1: Open Device Update and Security

Launch your PC’s settings software via start search and select “Update and Security.”

Fix HyperX Cloud 2 mic
Click on “Update and Security” from the third row of settings.

Step 2: Go to Additional Troubleshooters

From the Update & Security Menu, navigate to Troubleshoot, and click on the option. Then, tap on “Additional troubleshooters” to access a list of apps/software for which you’d like to run the troubleshooting.

Fix HyperX Cloud 2 mic
Click on “Additional troubleshooters” in the blue text toward the bottom of your screen.

Step 3: Run and Fix Issues

Tap on “Playing Audio” and then “Run the troubleshooter” to detect and fix any issues with your microphone.

Fix HyperX Cloud 2 mic
Click on “Playing Audio” on the left side of your screen. Then click “run the troubleshooter.”

Once the troubleshooter detects problems with your PC’s audio system, it will display these issues with suggested solutions. Follow the rest of the on-screen instructions to complete this process.

Fix HyperX Cloud 2 mic
Follow the on-screen prompts to complete the troubleshooting process.

Method 5: Disable Bluetooth on your Device

Your PC’s Bluetooth inclines to connect automatically with other paired devices, hindering your wired HyperX Cloud II mic from working. Therefore, confirm that there are no connected devices, or try disabling Bluetooth on your computer. 

Fix HyperX Cloud 2 Mic
Toggle the switch under Bluetooth to disable it on your computer.

Method 6: Mute or Unmute the Headset

Check your headset, and you’ll notice controls on the left: volume dial, power, and mic mute buttons. The mute mic button serves two purposes: short pressing to  7.1 surround sound mode and long pressing for a few seconds to turn on mic monitoring. A red ring around the microphone indicates when the mic is mute, so check this before pressing the button.

Fix HyperX Cloud 2 mic
Press the mute button near the bottom of the left earcup.

Method 7: Contact HyperX

If none of the solutions above seem to work, contact HyperX support from their website’s home page. 

Option 1: Open HyperX’s Official Website

Open your default web browser, type HyperX.com, and scroll down the home page to find “Product Support” and “Customer Support.” Once you select product support, you can request a replacement if the product is faulty and the warranty is still valid. If you have any questions, their contact support team will help you solve common problems with the HyperX Cloud II microphone. They can also inform you if you need to download a firmware update from their website for the microphone to function.

Fix HyperX Cloud 2 mic
Scroll to the bottom of the home page to see Support contact information.

Option 2: Contact Support

From your default web browser, go to support.hyperX.com to find contact information for the company, or select your specific product to find some of the frequently asked questions. Generally, calling the company’s customer service line is faster than sending an email, as it takes one business day to get a response via email.

Fix HyperX Cloud 2 mic
Type the HyperX support URL into your web browser.

Other Quick Fixes

Loose Connections 

The HyperX Cloud II gaming headset features a two-bands jack. If this jack is not snugly inserted into the input port on your gaming PC, it may not function, causing you to hear static. Fortunately, this is an easy-fix issue that can be solved by simply pushing the jack into the port so that it fits firmly. 

Hardware Issues

If fixing the jack doesn’t help, inspect the wire for wear and tear, in-line connections, or a dirty port. If your headset uses a US switcher, ensure the dongle’s mute switch isn’t activated. These are the effortless hardware checks anyone can try without technical know-how.

Frequently Asked Questions

How do I fix my HyperX Cloud 2 mic?

First, check if your mic is muted (it usually has a red ring around it). If that doesn’t solve the issue, try setting it as the default microphone or updating your PC’s audio drivers.

Why is my HyperX Cloud 2 headset mic not working?

Your Cloud 2 mic may not work due to outdated or corrupted audio drivers. To resolve this issue, you need to download drivers update from your device’s audio settings automatically or manually.

Is HyperX mic excellent or bad?

The HyperX microphone has a 24-month defective warranty. However, the Cloud II mic may be a little average for its price, although it is still good for the job.

How do I test my microphone?

Open settings from your start search bar and scroll down until you find a “Test your microphone” option. If your mic is connected but can’t see any sound waves, tap on the troubleshooting option located just below the testing your mic option. Click on it to solve any issues causing your mic to be unresponsive.

How long do headset microphones last?

There’s no specific standard, but if taken good care of, it can last up to a lifetime.

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