The HyperX Cloud II gaming headset is designed to be a snug fit, lightweight, and comfy gaming headset with a balanced crisp-quality sound. These headsets feature an in-built 7.1 surround sound and a non-detachable ANC microphone for an unmatched gaming experience.
However, if the mic isn’t working, it can be an irritating problem because it obstructs clear communication. Many users have reported this issue, but don’t get worried yet. Fixing a faulty HyperX mic isn’t rocket science; we’ll show you how to troubleshoot it and get it back to work. These fixes include:
- Activate mic permissions
- Unmute your mic
- Check audio drivers
- Run the Windows 10 audio troubleshooter
- Disable Bluetooth on your device
- Mute or unmute the headset
- Contact HyperX customer care
Today, we’ll look at reasons for a headset mic malfunction and the seven ways to fix them.
How to Trouble Shoot a Faulty HyperX Cloud II Mic
Several issues could cause your headset’s mic to stop functioning, and it may be hard to fix if you don’t find out the cause. Sometimes, the main problem is so obvious that we ignore it and go for complex troubleshooting. Below are a few known issues that are worth checking.
- A mic that’s not set as the default
- Audio software malfunction
- Game audio settings
- Obsolete drivers
- Loose connections
- Hardware issues
Method 1: Activate Mic Permissions
In some Windows 10 systems, the microphone access option may not always be enabled; hence, your PC may not recognize sound inputs via the microphone. Below are the steps to activate microphone permissions on Windows 10.
Step 1: Click on the Windows Logo Key
Tap the Windows logo key on your keyboard to open a menu and search bar. Type settings and hit enter.
Step 2: Open Privacy Settings
Click on the “Privacy” option and then the “Microphone” option under “App Permissions” on the left-hand side menu.
Step 3: Allow Permissions
The microphone option is usually turned off to prevent spying from third-party apps or hackers. Toggle on the microphone permissions button to enable your PC to recognize speech.
Step 4: Regulate Mic Access
It’s critical to be wary of applications using the microphone access to avoid unauthorized applications eavesdropping on your conversations. Toggle on or off permissions for apps to use the mic, as shown here.
Method 2: Unmute your Mic
The second method is to check your microphone’s properties and unmute your mic if needed.
Step 1: Open Sound Configuration
At the bottom right of your PC, right-click on the speaker icon and click on sounds.
Step 2: Go to Recording
Plug in your headset and tap on the recording. Right-click on HyperX Cloud II and select properties.
Step 3: Unmute Microphone
Select levels to adjust the microphone volume or click the sound icon to unmute the microphone. Click “okay” and then test if the mic works.
Method 3: Check Audio Drivers
At times, corrupted or missing audio drivers may cause your HyperX Cloud II mic to not respond. Open your PC’s device manager to check audio drivers to rule this out.
Step 1: Open Run Software
Press the home start icon (Windows), search for the “Run” software, and hit enter to open.
Step 2: Open Device Manager
Continue by typing “devmgmt.msc” in the search box and click “ok.”
Step 3: Update Drivers
On the device manager menu, tap the downward-facing arrow next to “Audio inputs and outputs” to view all the microphone options. Locate your default microphone (HyperX Cloud II mic) to access a menu with the opportunity to update drivers.
Step 4: Install Drivers
If your PC already has the latest drivers, it will inform you that your device is already fitted with the best drivers. If not, you’ll need to download and install these drivers by following the on-screen instructions to get the updated drivers. Restart your PC to refresh the device and apply the new updates. This will solve your unresponsive mic issue.
Method 4: Run Windows 10 Audio Troubleshooter
This is ideal if you are unsure of the problem and want to save time.
Step 1: Open Device Update and Security
Launch your PC’s settings software via start search and select “Update and Security.”
Step 2: Go to Additional Troubleshooters
From the Update & Security Menu, navigate to Troubleshoot, and click on the option. Then, tap on “Additional troubleshooters” to access a list of apps/software for which you’d like to run the troubleshooting.
Step 3: Run and Fix Issues
Tap on “Playing Audio” and then “Run the troubleshooter” to detect and fix any issues with your microphone.
Once the troubleshooter detects problems with your PC’s audio system, it will display these issues with suggested solutions. Follow the rest of the on-screen instructions to complete this process.
Method 5: Disable Bluetooth on your Device
Your PC’s Bluetooth inclines to connect automatically with other paired devices, hindering your wired HyperX Cloud II mic from working. Therefore, confirm that there are no connected devices, or try disabling Bluetooth on your computer.
Method 6: Mute or Unmute the Headset
Check your headset, and you’ll notice controls on the left: volume dial, power, and mic mute buttons. The mute mic button serves two purposes: short pressing to 7.1 surround sound mode and long pressing for a few seconds to turn on mic monitoring. A red ring around the microphone indicates when the mic is mute, so check this before pressing the button.
Method 7: Contact HyperX
If none of the solutions above seem to work, contact HyperX support from their website’s home page.
Option 1: Open HyperX’s Official Website
Open your default web browser, type HyperX.com, and scroll down the home page to find “Product Support” and “Customer Support.” Once you select product support, you can request a replacement if the product is faulty and the warranty is still valid. If you have any questions, their contact support team will help you solve common problems with the HyperX Cloud II microphone. They can also inform you if you need to download a firmware update from their website for the microphone to function.
Option 2: Contact Support
From your default web browser, go to support.hyperX.com to find contact information for the company, or select your specific product to find some of the frequently asked questions. Generally, calling the company’s customer service line is faster than sending an email, as it takes one business day to get a response via email.
Other Quick Fixes
The HyperX Cloud II gaming headset features a two-bands jack. If this jack is not snugly inserted into the input port on your gaming PC, it may not function, causing you to hear static. Fortunately, this is an easy-fix issue that can be solved by simply pushing the jack into the port so that it fits firmly.
If fixing the jack doesn’t help, inspect the wire for wear and tear, in-line connections, or a dirty port. If your headset uses a US switcher, ensure the dongle’s mute switch isn’t activated. These are the effortless hardware checks anyone can try without technical know-how.