MacBook Connected to Wi-Fi But No Internet: How to Fix It?

MacBook Connected To Wifi But No Internet

MacBook Connected to Wi-Fi But No Internet: How to Fix It?

So, your MacBook is connected to Wi-Fi but no internet is working? These days, we need a stable Wi-Fi connection to do just about everything. Simple, mundane, everyday tasks require reliable internet service.

We use the internet to communicate, work, and play. But the internet is still a man-made creation, making it possible to run into humanlike errors occasionally.

Sometimes, it may appear that your Wi-Fi is connected to your device, but there is no internet connection. This error is frustrating at best, and can definitely mess up your whole day, especially if you’re trying to meet tight deadlines!

Before you head to the nearest Apple repair center or decide to change your internet provider, give a DIY project a chance. There are a few easy solutions you can try before calling it quits. Let’s check them out!

Reasons Your MacBook Is Connected to Wi-Fi Without Internet Connection

While it’s tempting to simply throw your entire router or MacBook away, try running a few diagnostic tests to find the root of the connectivity issue. 

From there, you’ll be able to assign the best possible solution while hopefully reducing the likelihood of running into the same problem again.

First, check your connectivity across other devices that are linked to the same Wi-Fi network. If everything else is working, but your MacBook isn’t, the MacBook could be the culprit.

However, your MacBook might be able to connect to other networks. If that’s the case, you’ll have to dig deeper into your router. We’ll focus mainly on your laptop itself in this article.

How to Fix Macbook Connected to Wi-Fi but No Internet

It may sound cliche, but shutting your MacBook off and on again before running any further troubleshooting may eliminate the issue completely.

Sometimes, MacBooks get overheated or you’re simply running too many programs at once, and your MacBook needs a fresh start.

Don’t give up hope if that doesn’t work, though.

Solution 1. Create a New Network Location

This isn’t as scary as it may seem. 

Your MacBook is smart; it will automatically set a network location for you, and you typically won’t have to put much thought into it when you use your MacBook.

However, if you’re facing connectivity issues, you can create an entirely new network location.

Step 1: Open Apple Menu

Click on the ‘Network’ button from the System Preferences section.

Connected to Wifi But No Internet Network location


Step 2: Edit Location

Select ‘Edit Location’ from the Location drop-down menu.

Mac Connected to Wifi But No Internet edit network location


Step 3: Add a New Location

Click the + icon to add a new location.


Step 4: Done

Click ‘Done’ and then ‘Apply’ to finalize your new settings.

Sometimes, the simplest solutions really are the best. Watch tech guru Chris of Street Geeks use these easy steps to fix his internet connection.

Solution 2. Make Sure Your Date, Time, and Location Are Accurate

This may sound like a no-brainer, but your MacBook should be showing accurate dates, times, and locations for the Wi-Fi connection to operate smoothly.

Step 1: System Preferences

Open ‘System Preferences’ and select ‘Date and Time.’

Step 2: Time Zone

You can adjust the time zone as well as the data in this section too. Or you can set it automatically by pressing ‘Set time zone automatically.’


Every time you change time zones while connected to Wi-Fi, the MacBook will adjust to the new time zone on its own, without you having to do any additional work.

Step 3: Edit Location

In your ‘System Preferences,’ select ‘Privacy & Security’ and then ‘Privacy.’


Find Location Services from the list. Then, tick ‘Enable Location Services.’


Solution 3. Turn Your Wi-Fi Off and On

You can begin this method by simply turning off Wi-Fi connectivity completely. Restart your computer, and then turn your Wi-Fi connection back on.

However, if that doesn’t work, try this instead:

Step 1: Network Settings

In ‘System Preferences,’ select ‘Network.’

Step 2: Advanced Settings

Find the name of your Wi-Fi network and click ‘Advanced Settings.’

Step 3: Remove The Network

Press the minus button to remove the Wi-Fi network. Alternatively, you can press ‘Forget This Network.’

Connected to Wifi But No Internet network lists


Step 4: Finalize

Click on ‘Ok’ and then ‘Apply.’

Step 5: Reconnect Your Wi-Fi

Simply reconnect your Wi-Fi by reentering your password. You shouldn’t need to restart your MacBook before completing this step.

Solution 4. Run Internal Wireless Diagnostic Tests on Your MacBook

Your MacBook is an incredibly smart machine.

It comes with a Wireless Diagnostics tool for these tricky situations.

You’ll have to do a little extra work past this point to fix the problem, but the Wireless Diagnostics tool saves lots of time identifying what that problem actually is.

Step 1: Open The Wireless Diagnostics Tool

You can find the Wireless Diagnostics tool by clicking the Wi-Fi icon at the top right-hand corner of your screen. Hold the option key while clicking in order to bring it up.

wireless diagnostics mac


Step 2: Follow The Instructions

The Wireless Diagnostics tool is very easy to follow. It will present you with a few simple instructions. Your wait time will vary based on your circumstances, but diagnostic tests shouldn’t normally take more than a couple of minutes to complete.

Again, you’ll need to take additional action to solve the problem once you find out what it is. However, once you’ve found a diagnosis, half the battle is over!

Solution 5. Test Your Wi-Fi in a Guest Account

Most people only use one main account for a personal computer. Gone are the days when the entire family had an account on one centralized computer.

You no longer have to remind your little brother that mom said it’s your turn to play some Flash games.

Step 1: Allow Guest Accounts On Your MacBook

From your ‘System Preferences,’ select ‘Users & Groups.’ Click the lock and set your password. Select the option to allow guests to access your MacBook.

Step 2: Log Out of Your MacBook

Open the main Apple menu and select ‘Log Out.’

Step 3: Log in as a Guest

Once you’ve logged in from your guest account, test your Wi-Fi signal. 

Your Wi-Fi connection might work perfectly fine from your Guest account, meaning you’ll need to make some adjustments to your Admin account.

Step 4: Reboot MacBook With ‘Safe Mode’ (Optional)

Once all other possibilities have been ruled out and you’ve agreed that your Wi-Fi issues are due to your Admin account, restart your computer in Safe Mode.

In Safe Mode, you can identify any third-party issues that may be causing your connectivity issues. 

If you notice your Wi-Fi works well in Safe Mode, but not with a standard load-up, individually remove all login items. 

This is almost like manually clearing out a cache.

Eventually, the culprit will be identified (though this can be a tedious process for older MacBooks with more login items). 

Your Wi-Fi still may not work in Safe Mode. If that’s the case, carefully delete your Admin account.

Before the account is deleted, make sure you save all important files on a backup hard drive to transfer them to your new Admin account.

Solution 6. Prioritize the Network

The “connected to Wi-Fi but no Internet” issue could be due to your system picking the wrong network to automatically connect to. There are multiple reasons why your MacBook may be set to the wrong Wifi network.

Some devices give their users two separate networks–one for 2.4Gz and one for 5Ghz. 

Your  MacBook will default to whichever one you logged into last, even if it’s not the one you want.

Step 1: Network Preferences

Open ‘System Preferences,’ select ‘Network,’ and then select ‘Wi-Fi.’

Duplicate Wi-Fi networks can be manually removed. 

Step 3: Advanced Settings

Use Advanced Settings to move your preferred networks to the top of the list. 

Click ‘OK,’ and you’re done!

Solution 7. Reset Your Router

You probably already tried this one sooner, but it’s definitely worth mentioning. Often, the router can be a possible culprit in the issue plaguing your MacBook.

Wi-Fi routers do occasionally fail and need resetting. Your Wi-Fi router will require different steps based on your model. Typically, you can reset your Wi-Fi router by turning it completely off for a few minutes before turning it back on.

Solution 8. Seek Professional Assistance

If your MacBook stays connected to Wi-Fi but no Internet no matter what you do, then you might need a little professional assistance.

You can contact your internet service provider directly. Their technicians are trained for these kinds of situations. Hopefully, you have a provider with good tech support. if you do, they’ll be able to tell if your MacBook or your network equipment is at fault.

Worst case — you’re looking at bringing your laptop to the Apple store. If it is an older model, you might need to visit a third party. Well-reviewed non-Apple authorized repair shops can still be very good.

Getting professional help for your MacBook is frustrating at best, but getting expert guidance also acts as a preventative measure, ensuring that your problems are less likely to occur again.

Summary Table

Create a New Network Location1. Open Apple Menu2. Edit Location3. Add a New Location4. Done
Check Date, Time, and Location1. System Preferences2. Time Zone3. Edit Location
Turn Wi-Fi Off and On1. Network Settings2. Advanced Settings3. Remove The Network4. Finalize5. Reconnect Wifi
Run Wireless Diagnostic Tests1. Open Wireless Diagnostics Tool2. Follow Instructions
Test Wifi in Guest Account1. Allow Guest Accounts2. Log Out3. Log in as Guest4. Reboot in Safe Mode (Optional)
Prioritize the Network1. Network Preferences2. Edit Recommended Networks3. Advanced Settings
Reset Your RouterTurn off router for a few minutes, then turn it back on
Seek Professional AssistanceContact internet provider, visit an Apple store, or third-party repair shop

Frequently Asked Questions

why has my macbook stopped connecting to the internet?

There are several different reasons why your MacBook stopped connecting to the Internet. First, the issues could be internal. Try running diagnostic tests on your MacBook to see that it’s not a system error. Otherwise, there could be issues with your router. You may be able to fix it by restarting or resetting the router safely, following the instructions for your specific router model.

can i fix macbook Wi-Fi issues by myself at home?

Absolutely! Most Wi-Fi connectivity issues–but not all–are simple enough to fix without any additional support from professionals. These DIY methods also don’t typically take more than an hour to fix, depending on your circumstances. However, if you’ve really hit a wall trying to connect your MacBook to Wi-Fi, it may be worth it to throw in the towel and reach out for professional support. Thankfully, this will likely be a last-resort option.

What does Err_internet_disconnected mean?

Many MacBook users report receiving a message that says “Err_internet_disconnected” on their computer. Sometimes, this problem even occurs when using your home Wi-Fi connection, despite your MacBook being connected to that specific network a majority of the time.

If your device is offline or you have something interfering with your connection, you’ll see the “Err_iinternet_disconnected” message on your MacBook. You can fix this by running diagnostic tests, restarting your router, rebooting your computer, and following other typical methods for fixing connectivity issues.

make sure your date, time, and location are accuratehow long does it take to fix my macbook when it is connected to wifi with no internet?

The time it takes to repair your MacBook connectivity issues will vary on a case-by-case basis. Some connectivity issues are simply easier to pinpoint and fix than others. However, most DIY repair methods shouldn’t take more than an hour or two to complete with minimal tech knowledge. Unfortunately, more complex cases might require up to a few days to fix if your MacBook needs to be sent to a repair shop.

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