When you order from an Etsy shop, you have to wait for the delivery to arrive. Wait times could range from one to a few days, depending on your location. Either way, it’s easy to track an Etsy order.
You’ll receive an email when you purchase something from Etsy, along with order details. As a buyer, you can also find out where your much-anticipated new swag is and the expected delivery date. Follow the simple steps below to track your order to quell the anticipation.
How to Track Etsy Orders on the Mobile App
We’ll start with the Etsy mobile app because that’s what most of us have readily available. Launch the Etsy app and sign into your account. Then, follow these steps to track your order:
Step 1: Tap You at the Bottom
Sign in into your Etsy account (otherwise, you won’t see the order) and tap the You icon at the bottom of the page.
Step 2: Tap Purchases
You’ll see a list of options on this page. Tap Purchases to view all your purchases.
Step 3: Tap Track Package
If your item has already shipped from the Etsy shop, you will see an option to Track Package. Tap that option to track your Etsy order.
Note: Your purchases will appear immediately, but you may not see the Track Package option until the order ships.
How to Track Etsy Orders on a Web Browser
Step 1: Click Your Profile Icon
Locate your profile icon in the top right corner. Then, click it.
Step 2: Click Purchases and Reviews
A small dropdown menu will appear. Click Purchases and Reviews.
Step 3: Click Track Package
Click Track Package to the left of the Etsy order you’d like to track.
Note: If the Track Package option doesn’t appear or it’s greyed out, it’s because your order hasn’t shipped yet. You can wait for it to ship or contact the seller.
Here is a step-by-step video for further reference:
How Does Tracking Work for Etsy Sellers?
So, how do you track Etsy orders if you’re a seller? Well, fortunately, the process is quite simple. It’s important to keep up with any Etsy orders you’ve shipped. Customer satisfaction is a big part of your success, so this section is especially important to anyone running an Etsy shop.
You can purchase a shipping label from Etsy or create your own. If you use a shipping label from Etsy, the tracking number gets uploaded to Etsy automatically, but if you create your own, you’ll have to upload it.
Then, you can track the order for your buyers and ensure the items reach them in a timely fashion (hello, Star Seller icon!). To find your orders as a seller, you’ll need to go to the Etsy seller site and log into your account. Then, follow these steps:
Step 1: Click Orders & Shipping
After launching the Etsy Sellers dashboard, click Orders & Shipping in the menu to the left.
Step 2: Click the Order
Now, a list of orders will appear. Click the one you’d like to review. You can see the tracking number and verify that the items are on their way to your buyers.
Track Etsy Orders – Things to Know
While tracking an order on Etsy is quite easy, it’s crucial to know a few things. We hope your package is on its way to your doorstep, but if not, hang out in this section for a bit to discover what’s happening and how to fix it!
Tracking Details for Etsy Order is Missing
If you made a purchase and you can’t see any tracking information, it may be because the item hasn’t shipped yet. If that’s the case, wait a couple of days, and it should appear.
However, if tracking information is missing yet it should be there, you may have a bigger (but not impossible) problem. First, Etsy requires all sellers to provide tracking information inside the US. If the seller is overseas, or you’re overseas, there may not be any. If that’s the case, you can contact the seller to ask for more information.
If the seller is based in the US, they’re supposed to upload the tracking number for you. Send them a message about the same. Most Etsy sellers have phenomenal customer service skills. Maybe they forgot to upload it, or your order had an error. Either way, contacting them should correct it rather quickly.
Update Your Tracking Notifications on Etsy
Another option you have that lets you keep an eye on your orders is the ability to update your tracking notifications on the Etsy mobile app. You can enable notifications by going to Settings on your iOS or Android device. Tap Notifications and enable the switch next to Etsy. When your items ship, you will receive an alert. As long as the seller added tracking information, you can track your Etsy order here.
You’ll also receive tracking information in your email. You could track your order here even if you checked out as a guest.
There’s a Problem with Your Etsy Order
Finally, you can easily investigate and rectify the situation if there’s an issue with your Etsy order. Perhaps several days have gone by, and your order didn’t ship. Maybe it was sent to the wrong address, or the wrong item is on its way. No matter the problem, don’t get down just yet.
First, when you notice an issue with your order, contact the seller. While they can’t work miracles, they may be able to help. For example, if you realize an item is on its way to the wrong address but need it for an upcoming event, ask your seller if they can expedite a new one to the correct address, then return the old one.
Next, if your seller isn’t cooperating with you, you may need to go above them. Navigate to the Etsy Support page and initiate a live chat with a representative. The company takes its seller’s behaviors seriously and will likely resolve the issue quickly.
Etsy has a lot of fun, interesting, and unique items. However, tracking orders isn’t as cut and dry as it could be. Some sellers aren’t required to provide that information, and others may fail to do so. If you run into trouble tracking an Etsy order, reach out to the seller. They’re usually happy to help!
The image featured at the top of this post is ©Casimiro PT/Shutterstock.com.