How To Return Ebay Item In Steps, With Photos

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How To Return Ebay Item In Steps, With Photos

Chances are you bought something on eBay but aren’t happy with it. Maybe you got sent the wrong item entirely, or perhaps you just changed your mind, or the product is defective.

Whatever the reason, you’re probably wondering how to return an item on eBay and get your money back. Today’s guide will walk you through how to do this step-by-step. The return period does not last forever, so let’s not waste any time and get started!

Step 1: Figure out if the seller allows returns

The first step is to find out whether the seller allows for returns. If you bought something that didn’t come with a return policy, you might be out of luck. This typically happens with vintage items, parts/not working items, and consumables. If the seller has no return policy, the only way to get your money back is with eBay’s buyer protection. 

To find out if a seller allows returns, just open the product page and look under the shipping estimate. In our case, this item came with a 30-day return policy. So, we are lucky and can begin the return process. Even better, the seller pays return shipping, meaning we won’t have to spend money on postage. 

Ebay shipping return screen.
Think carefully about the return as you might incur shipping costs.

Be careful when returning some items, as you might have to pay your own shipping costs–no matter the reason for the return.

Step 2: Go to My eBay

Now comes the fun part. To start your return, open eBay, and navigate to the drop-down menu in the upper right corner of the screen. This is your “my eBay” menu for your account.

Go to MyEbay on the screen.
My eBay is at the top right next to the notifications bell.

Step 3: Click Purchase History

Select purchase history from the options in the my eBay drop-down

Select Purchase history.
Select Purchase history.

Step 4: Find the item you want to return

Locate your item from within your purchase history, and click the More Actions button.

Find item you want to return.
Click More actions.

Step 5: Click Return this item

Under the More Actions drop-down menu, you will find a few options. Click on return this item once you find it.

Click to return the item.
Scroll down and click Return this item.

Step 6: Give a reason for returning the item

Some sellers might create a fuss if you return an item because you changed your mind, but you have to be honest here. Claiming an item was defective when it really wasn’t is a good way to get in trouble with eBay. Not to mention, it will hurt the seller’s reputation unnecessarily. However, some sellers can refuse to pay for shipping, depending on the reason you select, so choose wisely.

Provide reason for return.
Tick the appropriate checkbox.

Step 7: Provide additional information and confirm

Finally, you will need to explain what went wrong and why you want to return the item. If it was damaged or arrived with defects, you can attach some pictures to make your case. When you’re done, hit confirm return.

Provide additional information and confirm return.
Describe in detail the reason for returning an item.

You may or may not be presented with another screen telling you that the seller will have to confirm the return. If that’s the case, just wait until you get a message from the seller with more details. They will have 14 days to approve the return, so sit tight and have patience.

Step 8: Pack it up and send it back

You’re in the homestretch if you have made it this far. By now, the seller should have sent you a return shipping label for you to attach to the package. Make sure you pack the item up, exactly how you received it. Then, make sure you cover up the old label or remove it entirely before you put the new one on.

Final Thoughts

Once your item is in the mail and begins tracking, your refund should start processing. Keep in mind that it might take a few days to a few weeks for you to see the money back in your account. If everything works out, remember to leave the seller feedback. If they were helpful and gave you your money back, leave them a good word. If they sent you a defect or were difficult to deal with, don’t forget to let other buyers know.

Frequently Asked Questions

Who pays for return shipping on eBay?

Typically, the seller will cover the cost of returning an item. However, eBay will usually reimburse the seller for prepaid shipping labels, depending on the status of the return and their status on the platform. In some cases, the buyer will need to pay for return shipping, particularly if the seller specified it in the listing.

What happens if eBay seller doesn’t accept return?

It is not the end of the world if the seller won’t accept the return, since eBay or PayPal can step in to help you get a refund. You might have to go through a little more hassle to take care of it, but eBay is typically on the buyer’s side.

How long does it take to get a refund on eBay?

Once you start the return process, the seller has 14 days to accept or deny your return. From that point, you will have to send the item back, and wait several days to several weeks to get your money back.

Do eBay sellers have to offer returns?

No. Although most eBay sellers offer returns, it is not a requirement. Fortunately, you can still get your money back if an item is not as advertised or is defective.

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