How to Report a Problem with Threads

Key Points

• People have reported a variety of issues with the new Threads app for Instagram users. 
• The best way to help fix the problems with Threads is by reporting them.
• The process for reporting a problem on Threads is easy and involves identifying the problem, recreating it, and explaining it in a message to Threads.
• Reporting problems on Threads helps improve the platform for everyone and allows Meta to prioritize bug fixes and improvements.

Threads has recently been launched for Instagram users, but some people report a range of problems with the new app. If you’ve signed up for Threads but noticed something not working as it should, you need to report the problem to Threads so they can get it fixed.

New software and app launches are often filled with both minor and major technical glitches. Threads is certainly no exception, but they have been working to fix a number of known issues. The best way you can help out is by taking a moment and reporting a problem, should one arise.

Reporting a Problem

Threads has a really easy process for reporting problems. You can file a report on any page, and they even have a way to take a screenshot or attach a photo.

One drawback to the current reporting system is that you do have to use the app. But this is to be expected considering the current testing phase. Now, let us show you how to report a problem on Threads.

Step 1: Determine the Problem

The first thing you should do is identify what type of problem is occurring. Try narrowing down what causes the problem so you can better explain the problem to Threads.

For instance, is the app kicking you out, are you having problems sending messages, or are some followers not showing up?

Step 2: Hold the Home Button

After narrowing down a potential cause of the problem, you should try recreating it. If the app kicks you out, see if the same problem happens again.

Similarly, you can try exiting the app and restarting it to see if the issue continues. If there is a visible problem, you should go ahead and take a screenshot. Once you’ve experienced the problem that you want to report, hold down the home logo in the Threads app.

It is very important that you do not press your phone’s home button. The Threads home logo is on the bottom left side of the page, and it looks like an actual house.

Step 3: Choose to Report a Problem

After holding down the home logo for a few seconds, a popup will appear, asking if something went wrong. Tap “Report a problem” to send a message to Threads. Bear in mind that this is an automated process, so you will not receive a response from Threads.

Step 4: Proceed with the Report

After tapping to report a problem, there is another window where you can choose whether or not to send logs and diagnostic information.

Step 5: Explain the Problem

The next thing you have to do is explain the problem. You should state what happened while keeping your message brief and direct. Be sure not to include any personal information in your message.

Finally, you can choose to either take a screenshot or upload a photo to help Threads see what happened.

Step 6: Send the Report to Threads

Lastly, click the “Send” button on the top right side of your screen as soon as you are done writing your message. You will now go back to the page you started on. From there, you can exit Threads or continue browsing.

How Reporting a Problem Makes Threads Better

Many people question whether or not it is worth going through the hassle of reporting a problem on Threads. The answer is a resounding “yes” because this helps improve the platform for everyone.

Right now, Meta is working on perfecting the new social media platform and removing a number of bugs. Many of these glitches and bugs do not arise during internal testing, so they have no knowledge of the problem.

Multiple people reporting the same problem can also help them pinpoint what is causing the issue and prioritize what to work on next. By taking a few seconds to send a report, you are helping yourself and other Threads have a better experience.

Types of Problems on the Threads App

By now, you may be wondering what constitutes a problem on Threads, and the answer is pretty broad. Anything that affects the app’s usability or performance should be reported.

Sometimes, these issues may be limited to certain devices, like your phone’s Threads app, which may randomly crash when watching a video. Because Threads has been in testing for quite a while now, many of the major flaws have already been worked out.

But new ones still pop up on occasion. If you aren’t sure if a problem is worth reporting, it doesn’t hurt to go ahead and send a report. Also, reporting a problem on Threads is not the same as reporting a post, which has a different process.

Report a Post on Threads

Reporting someone’s post on Threads can be done directly from the offending post. There are a number of reasons to report a post on Threads, which range from criminal activity to the violation of one of the many policies.

To report a post, do not follow the steps outlined above; instead, go to the post you wish to report. Next, click on the three dots at the top right of the post to open a menu. Select “Report” from the menu. Another menu will appear, and you will need to select the problem with the post.

Once you’ve selected the problem, it automatically gets sent to Threads for review. When you’re done, you may also want to go back and block the account that created the post so you don’t see any more posts from them.

Wrapping Up

Now that you know how to report a problem on Threads, consider learning how to do so on other apps. For instance, Instagram has a very similar process for reporting problems.

But other sites, like Twitter and Facebook, also make reporting problems easy. By taking a few seconds to do so, you are making Threads a better place for everyone.

Summary Table

The image featured at the top of this post is ©sdx15/Shutterstock.com.