- A Roku TV could be stuck on a black screen for any number of reasons, including power, software, and hardware issues.
- One of the first troubleshooting steps is to power cycle the TV by turning it off, unplugging it, draining any remaining electricity, and then turning it back on.
- If the power cycle doesn’t work, adjusting the accessibility settings or relaunching the app may help resolve the black screen issue.
- Checking the connections and confirming the input are also important steps in troubleshooting a Roku TV black screen problem.
- If all else fails, a factory reset or contacting Roku customer service may be necessary.
Sometimes it feels like the smarter the TV, the more complicated the fix. Anyone who’s had to deal with a Roku TV black screen can testify to this. How are you supposed to resolve a problem as serious as a television not displaying a picture? That’s what a TV’s made to do, after all. Luckily, we know of quite a few ways to take care of a Roku TV black screen. Follow along carefully and you just might have your TV’s picture back in no time.
What Causes the Roku TV Black Screen Problem?
A Roku TV could be stuck on a black screen for any number of reasons. It’s an annoying problem to deal with in and of itself, yet it only grows more frustrating to learn that there’s no one root cause for a Roku TV black screen. That said, the most common culprits are power, software, and hardware issues.
Think about how your TV is powered. There’s a cord that plugs into the TV on one end and the power outlet on the other. Simple enough, right? Not so fast. Right out of the gate, we have three ways for things to go wrong. There could be connectivity problems on the side that plugs into the TV, the side that plugs into the wall, or even problems within the cord itself.
The TV’s software is just as prone to problems. Whether it be the apps you’re running or the wallpaper or screensaver you’ve downloaded, there are all sorts of ways for a Roku TV’s software to let you down. Hardware, too. All those technical components within the TV’s makeup, each with its own way to break down… the possibilities are endless. Let’s talk about how you can try to fix things.
Ways to Fix a Roku TV Black Screen
Let’s run through some of the most common, most effective ways to fix a Roku TV black screen. From power issues to software problems to hardware troubles, these tips and tricks should help you resolve the annoying black screen problem for good. Move through these steps for the best results. (Fair warning: If these troubleshooting methods don’t work, there may come a time when you need to throw in the towel and reach out to Roku customer service.) Now, let’s dive on in.
Power Cycle the TV
Before getting into any of the other troubleshooting steps below, the first thing you need to do is power cycle your Roku TV. If you’re dealing with a pesky black screen that won’t go away, the TV might just need a simple power off and back on. First, turn it off using the power button on the remote or on the TV itself. Then, unplug the TV from its power source. After that, press and hold the power button on the TV to drain any remaining electricity in the TV. Wait a minute, then plug the TV back in and turn it on.
Change Accessibility Settings
If the power cycle doesn’t work, you may be dealing with a problem with your accessibility settings. Within the settings menu, you’ll find an option to turn the Roku TV’s screen off. This will keep the sound on, but make the screen black. If you hit the volume up button on your remote and hear the sound, this could be your issue. To turn off the black screen, hit the OK button on your remote. If the black screen persists, then you should move on to the next step — adjusting the accessibility settings isn’t the solution to your problem.
Relaunch the App
If you’re only seeing a Roku TV black screen when using a particular app, you might need to fully exit the app and relaunch it to fix the problem. To do this, just press the Home button on your remote. This should take you back to the Roku TV home screen. Then, use the navigational keys to highlight the app in question. Relaunch the app by hitting the OK button. Hopefully, this has resolved the black screen issue. If not, it’s a bigger problem than some temporary glitch causing the problem with your Roku TV’s black screen.
Check Your Connections
Still no luck in getting your display back in working order? Let’s make sure all the connections to your Roku TV are secure and plugged in properly. Go behind your TV and check to make sure the HDMI and power cables are snug. This goes for both the TV and any devices you may have (such as cable boxes, gaming consoles, or streaming devices). Check the power cable’s connection to the outlet while you’re at it. If any cables feel loose, unplug them and reconnect them more securely. With any luck, you’ll see your picture restored.
Confirm Your Input
If nothing else has worked so far, you may be having a problem with your inputs. Most Roku TVs come with several slots for HDMI and other AV inputs. It’s possible you’ve ended up on the wrong input and simply need to switch back to the right one to resolve the black screen issue. First, hit the Home button on the Roku remote. If that doesn’t immediately fix the problem, see if you can cycle through your other inputs using the remote. If we’re dealing with a more serious issue, you won’t see anything on the screen at all — not even as you cycle through.
Factory Reset the Roku TV
Because we’ve tried five other troubleshooting tips and tricks at this point, it’s safe to say this problem might be more serious than you initially assumed. It may be time for a complete factory reset of the Roku TV. This will erase all your personalized settings, remove all your installed apps, and wipe all your saved preferences. In other words, it’s not to be taken lightly. Go to your TV’s settings and look for the option to perform a factory reset. Make sure you’ve backed up any important passwords or login information before continuing. Then, proceed with the reset.
Contact Roku TV Customer Service
If not even the factory reset resolved the Roku TV black screen, then it’s time to face facts. It might be time to rope in Roku customer service. You can contact them over the phone, via email, or through their online support portal. Be ready to provide them with specific details about the Roku TV black screen you’re experiencing. A customer service representative will hopefully offer you some specialized assistance, guide you through additional troubleshooting steps, and let you know whether the problem might need professional help.
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