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How to Drop in on Alexa in 4 Steps

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How to Drop in on Alexa in 4 Steps

Alexa is the perfect AI assistant. She can set timers, give instructions, tell jokes, and remind you to take out the trash. Paired with your Amazon Echo, Alexa can even help you keep up with your family. But did you know that Alexa can let you drop in on your Echo devices at home?

Perhaps you’re on vacation and want to talk to your pets for a moment, or you’re at the grocery store and need to ask a family member if you’re out of milk; the Alexa Drop-In feature makes all of this possible.

Before you can drop in on your Echo device, you need to enable the feature. Then, you can use the function any time you want.

What is Drop-In?

Alexa’s Drop-In feature is available on most Echo devices (Echo, Echo Dot, and Echo Show). The feature acts like a two-way intercom system where you can tell one Echo device to drop in on another or use the Alexa App on your smartphone.

When you drop into another Echo device, you can talk to others in the room, and they can speak back to you. However, some users aren’t big fans of the feature because you can interrupt someone’s music or just randomly start a call without consent.

Fortunately, there is an alert that a call is incoming, so those with permission can’t eavesdrop anonymously.

How to Drop in on Alexa

Before we can use the Drop-In feature, you’ll need to install the Alexa App on your smartphone and ensure your Echo devices are connected to Wi-Fi. Then, we can begin the process.

If you’ve already set up the Drop In feature in the Alexa app, you can tell Alexa to “drop into the living room echo.” A confirmation tone will sound, and you can start talking to the other Echo devices.

If you’re away, you can follow these steps to drop into your Echo devices from your smartphone.

Step 1: Open the Alexa App

After installing the Alexa App, sign into your Amazon account and ensure your smartphone and Echo are using the same Wi-Fi network.

Alexa Drop In Sec 1 Step 1

Open the Alexa App

Step 2: Tap Devices

At the bottom of the app, you’ll see a few options. Tap the Devices option at the bottom of the Alexa app.

Alexa Drop In Sec 1 Step 2

Tap Devices

Step 3: Tap Your Echo

You can now select the Echo & Devices option from the main screen. Or, you can scroll down the page a bit and tap on the Echo you’d like to drop into.

Alexa Drop In Sec 1 Step 3

Alexa Drop In Sec 1 Step 3

Step 4: Tap Drop In

Scroll down this new page and tap the Drop In option.

The Alexa app will immediately switch to a phone call screen, and your Echo will chime. Then, you can start talking through the device and hear others’ responses.

Alexa Drop In Sec 1 Step 4

Tap Drop In

How to Enable Drop-In Permissions

If you tried to follow the steps above and can’t connect to your Alexa, you might not have the Drop-In permissions enabled in the Alexa app. Fortunately, you can enable the permissions quickly by following these steps:

Step 1: Open the Alexa App

Since the Alexa app is your Echo’s control center, open the Alexa app first.

Helpful Hint: Ensure you log into the Amazon account associated with your Echo devices.

Alexa Drop In Sec 2 Step 1

Open the Alexa App

Step 2: Tap Communicate

You’ll see a few icons at the bottom of the home screen. Tap on Communicate (the icon looks like a little chat bubble).

Alexa Drop In Sec 2 Step 2

Tap Communicate

Step 3: Tap the Contact Icon

Next, we need to access the contact permissions. Tap the Contact icon in the top right corner. The contact icon looks like two people.

Alexa Drop In Sec 2 Step 3

Tap the Contact Icon

Step 4: Tap Your Name

You’ll see your name near the top with My Communication Settings below. Tap your name.

Alexa Drop In Sec 2 Step 4

Tap Your Name

Step 5: Tap Allow Drop In

Finally, toggle the switch next to Allow Drop In.

When you allow drop-in on Alexa, you can quickly use the Echo’s intercom function to start talking and listening in the room. If you want to disable Alexa’s Drop In feature, simply turn the switch back off.

Helpful Hint: You can follow these same steps to allow other contacts to drop in, too.

Alexa Drop In Sec 2 Step 5

Tap Allow Drop In

How to Set Up Drop In

If you can’t drop into your Echo, the feature may be disabled. Fortunately, you can enable Drop In using the Alexa app. Here’s what to do:

Step 1: Open the Alexa App

First, open the Alexa app and ensure you’re logged into your Amazon account.

Alexa Drop In Sec 3 Step 1

Open the Alexa App

Step 2: Tap Devices

Tap Devices at the bottom of the page.

Alexa Drop In Sec 3 Step 2

Tap Devices

Step 3: Choose Your Echo

Scroll down the page and tap on the Echo you want to drop into.

Alexa Drop In Sec 3 Step 3

Choose Your Echo

Step 4: Tap the Settings Cog

Tap on the settings cog in the upper right corner of the app.

Alexa Drop In Sec 3 Step 4

Tap the Settings Cog

Step 5: Tap Communications

Scroll down to Communications and tap on it.

Alexa Drop In Sec 3 Step 5

Tap Communications

Step 6: Enable Drop In

Finally, tap the option to Enable Drop In.

Alexa Drop In Sec 3 Step 6

Enable Drop In

To see the Alexa Drop-In feature in action, watch the brief video from Amazon Alexa below.


Alexa Drop-In Security

If you’re worried about the privacy and security risks of the Drop-In feature, you aren’t alone. Many people worry that someone can drop into their Echo devices and eavesdrop on private conversations.

The first notable privacy feature of the Echo drop-in function is the chime. Others cannot disable this chime, so you’ll know there’s an incoming call. If you don’t want any drop-ins or notifications, you can put your Echo devices in Do Not Disturb to stop all communications.

Finally, only add members you trust. If someone isn’t on your contact list and you haven’t granted them drop-in permissions, they can’t initiate a drop-in call.

Alexa, say “Bye.”

Setting up Alexa’s Drop In feature isn’t as easy as it could be, but once you’re past that part, it’s a great feature! You can customize who gets to drop in and enable or disable it as needed, all in the Alexa app on your smartphone.

Whether you’re in the other room or away on vacation, you can use Alexa’s nifty Drop-In feature to check in on family members, pets, or friends. All you need to do is enable the feature in the Alexa app and ensure you’re connected to Wi-Fi.

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Frequently Asked Questions

What do I do if I don't want someone to drop in?

If you prefer to keep others from dropping in on your Alexa devices, follow the steps above to disable the feature by turning off the permissions.

Will Alexa let me know someone is about to drop in?

Yes. You will hear a chime before the other person can hear or see anything happening in the room.

Can I drop in using voice commands?

Absolutely! If you want to drop in on another Echo device just tell Alexa to drop in on the name of the device (for example, the living room Echo).

How do I hang up when I want to disconnect my drop-in?

When you’re finished speaking on the other Echo device, say, “Alexa, hang up!” You’ll hear a confirmation tone, and the call will disconnect.

What if someone drops in when I don't want to talk?

If you enabled the permissions for another contact to drop in, there might come a time when you don’t want to respond. Aside from disabling the feature or putting your Echo in Do Not Disturb mode, you can tell Alexa to hang up as soon as the alert sounds.

How will I know if someone dropped in while I was away?

Someone can drop in while you’re away if you’ve permitted them. The only way to see if someone dropped in on your Echo is if they used another connected Echo to say, “Alexa, drop into [kitchen].”

You will see that someone initiated a drop-in call by opening the Alexa app and going to Settings>Alexa Privacy>Review Voice History.

But, if someone drops into your Alexa from a smartphone, it won’t appear in the Voice History section.

Can I disable the camera on my Echo Show?

What’s problematic about the Echo Show lineup is that when someone drops in, they immediately get access to the device’s camera. Fortunately, a switch on your Echo Show will disable the camera altogether.

Look for a physical toggle switch on top of your Echo Show. The button is red when the camera is turned off. Now, when someone drops in, you can feel confident they can’t see anything in the room.

Do I need to answer a drop-in like a phone call?

No. The receiving Echo automatically accepts the drop-in, and the other person can start talking and listening immediately. Although that may seem a little extreme, it’s excellent for pets and kids who can’t or won’t answer.

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