How To Contact PayPal: In 6 Steps, With Photos

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How To Contact PayPal: In 6 Steps, With Photos

If you’re trying to find out how to contact PayPal, there are many different ways to do so, including live chat and via the phone. Here’s how to get in touch with PayPal.

When is PayPal open?

First, it’s important to note that PayPal is open every day from 6:00 am to 6:00 pm pacific standard time (PST). So if you try to chat with them or call them outside of these hours, you’ll have to leave a message.

Other Ways to Get Help

Did you know that you may be able to answer your own question without contacting a representative? While sometimes chatting with someone is necessary, you may be able to get a quick answer with PayPal’s resolution center or forum. This is especially helpful if you just need payment info or to make updates. You can click on any of these options after asking for help on PayPal.

how to contact PayPal
There are different options for contacting PayPal.

How to Contact PayPal

If you need help and can’t find your answer online, here’s how to contact PayPal in just a few simple steps!

Step 1: Log In to PayPal

First, before you can use their chat feature online, you’ll need to be logged into PayPal. You can use your regular login or sign in with a one-time code.

how to contact PayPal
Use your regular login details to sign in to PayPal.

Step 2: Click the Help Button

Next, navigate to the upper right-hand side of your screen. There, you will see a help button. Simply click on that button to start the process of navigating to chat.

how to contact PayPal
The Help button is at the top right-hand side of your screen.

Step 3: Click “Get More Help”

Here is where you’ll either a) find an answer to your question or b) get to the chat features of PayPal’s website. If you don’t find the answer you’re looking for, and don’t want to use the community forum, scroll down and click ‘Get More Help’.

how to contact PayPal
You can choose any of the different options to get help.

Step 4: Scroll to the Bottom

Once you click on ‘Get More Help’, PayPal will send you to a new page. This will include other ways to get in contact with PayPal, including their customer contact number if you’d like to call them. However, since you want to chat online, scroll all the way to the bottom. There, you will see an option that says ‘Contact Us’.

how to contact PayPal

how to contact PayPal
Choose the Contact Us option.

Step 5: Click “Contact Us”

Once you click on the ‘Contact Us’ feature, PayPal will have a pop-up chat box open. Do not click out of this window if it doesn’t load right away! Give it at least 30 seconds.

Step 6: Start Chatting

Once the chat box pops up, you can immediately start chatting with PayPal’s AI. From there, they will direct you to the right representative to help you solve your problem. You can either click the AI’s answers that automatically populate, or enter your own question. And that’s it! After you answer those two or three questions, you’ll be directed to a live chat support member.

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how to contact PayPal
Start chatting with the PayPal assistant.

How To Contact PayPal Wrap Up

As you can see, there are many different ways to contact PayPal, but one of the easiest is to use their live chat feature. This can take less than 10 minutes and help you resolve your issue!

For a quick refresher of what you’ve just learnt check out the video below.

Frequently Asked Questions

How can I speak to a person at PayPal?

If you would like to talk to a live representative, there are a few different numbers you can call based on your needs. These include:

  • General questions: 1-888-221-1161
  • Unauthorized transactions: 402-935-7733
  • Dispute on your credit account: 1-866-528-3733
  • Outside the U.S. number: 1-402-935-2050

Does PayPal have chat support?

Yes, you can contact a representative online via PayPal’s live chat feature.

Will PayPal cover me if I get scammed?

Usually, yes. PayPal has a Buyer Protection program where you’ll get a full refund if your order is eligible. This typically means your order didn’t come as described or you never received it.

How do I report a PayPal scammer?

You can send an email to [email protected] to report a scammer.

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