How To Cancel Etsy Order In 5 Steps, With Photos

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How To Cancel Etsy Order In 5 Steps, With Photos

Etsy is a global e-commerce website with a focus on custom, vintage, and unique products. Almost anyone can sell their items or crafts on the site. With millions of sellers, Etsy boasts an impressive, unique product catalog. But what if you sold an item off of Etsy and don’t know how to cancel the order? In this guide, we will discuss how to cancel orders on Etsy.

Before you try the method shown below, first check to see if your situation meets the requirements for the cancellation policy. If your cause does not meet the requirements as listed by Etsy, your transaction will not be canceled. 

How to Cancel an Etsy Order

Once you are sure the order meets the cancellation threshold, follow these steps:

Step 1: Sign in to your Etsy account and Go to Orders & Shipping

Navigate to the Etsy website in your browser and log in with your credentials. When you log in, go to the Order & Delivery option listed. 

First, sign into your Etsy account.


Next, open orders and shipping in your seller account. You can access this page from the Shop Manager.

Open Orders and Shipping and locate the order you would like to cancel.


Step 2: Cancel the Order

Now that you have access to the Order & Delivery page, click on the “Cancel an order” page. You can do this from your desktop or smart device.

A buyer will get a full refund when you cancel their order.


On the desktop, you will be taken to the order page when you click on the three dots next to the order you want to cancel. Once you click on the three dots, click more actions, and then finally click on Cancel. On your smartphone, the Order Detail panel should be listed as soon as you log in. Click on more actions, and then finally hit Cancel. 

Step 3: Indicate the Reason for the Cancellation

After you cancel the order, you will now need to select the reason why from the dropdown menu that will appear. Select one of the reasons from the options provided, or provide your own. Once you fill in your reason, you will see the refund amount that will be provided to your buyer.

Step 4: Message the Buyer

Next, you will see a text box that you can use to message the buyer. While you do not have to provide a reason for canceling the order, it might be in your best interest to provide one. Remember, the buyer can still leave reviews that might affect future purchases. 

Step 5: Cancel the Order

Finally, hit cancel and end the transaction. If the buyer had paid you using PayPal, you will need to send them a refund using that method. 

Check out this informative video guide that walks you through the simple steps to cancel an Etsy order hassle-free. Don’t let confusion hold you back – watch the video now to ensure a smooth cancellation process!

Wrapping Up

Congratulations! You now know how to cancel orders on Etsy. Be sure to keep your client updated and send them a full refund via their primary payment method. If you hit a snag while canceling the order, feel free to contact Esty’s customer support and have them help you resolve any issues. Best of luck with continuing your Etsy provider journey! 

Frequently Asked Questions

How do I pay the refund for an order cancellation?

If you decide to refund a client through the Shop Manager, the payment and fees for the refund will be automatically deducted from your Payment account. If your balance is insufficient, the funds will be debited from the credit/debit card on file. Most orders and refunds will take about 24-72 hours to complete.

What is Etsy?

Etsy is a popular e-commerce website that primarily sells vintage products listed by its users. Etsy has gained popularity since its start in 2005 and has quickly become a hot stop to frequent for some of its latest products. 

Is Etsy good to sell on?

Yes, Etsy is great to sell on. It all really depends on the quality and price of the product. For most sellers, finding a good balance between price and time spent making the products can be tricky. But once mastered, sellers can expect to grow a large dedicated fan base in no time. 

Can I make payments for listed items on Etsy using Paypal?

Yes, you can. You should however message the seller of the product to see if they will accept PayPal as well. Try to reach out using the contact information provided on the items listing.

Is Etsy free to use?

Yes, Etsy is free to use for joining and starting a shop. However, you should expect to pay a monthly subscription if you would like to take selling on Etsy seriously.

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