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How to Cancel Your DoorDash Order in Easy Steps (with Photos)

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How to Cancel Your DoorDash Order in Easy Steps (with Photos)

DoorDash is an ultra-convenient app for delivery or takeout from your favorite restaurants. This food delivery app continues to go from strength to strength and is the #1 food delivery app in America.

DoorDash is riding high because of its simplicity, speed, and great customer service. Having all the best restaurants on board helps too. Not only can you get great food when and where you want it, but your helpful local Dashers will also grab your groceries, alcohol, and even medications via this smart app.

Though DoorDash is quick and convenient, sometimes you’ll need to cancel an order. Thankfully with DoorDash, you don’t have to head down a customer service rabbit hole. As long as your order is not confirmed, you should be able to cancel your DoorDash order without losing cash. 

If you’re not sure how to do it, this short article will explain how to cancel a DoorDash Order in easy steps!

Canceling Your DoorDash Order Quickly and Easily 

DoorDash is one of the better apps for navigating cancellations, but there are some rules you need to be aware of, ideally before you place an order: 

Ground Rules for Canceling a DoorDash Order

Time is of the essence if you want to cancel a DoorDash order without losing your hard-earned cash. Thankfully, the app is straightforward and the steps are quick and simple.

Just remember these four things:

1. You can cancel your DoorDash order anytime up until delivery.

It’s best not to cut it fine and get your cancelation in before the order is confirmed, but yes, DoorDash will let you cancel right up until your order is delivered. If you worry about the hardworking restaurant and your Dasher, they will get reimbursed for their efforts, too. 

2. You’ll only get a full refund if you cancel before the order is confirmed.

Canceling after an order is confirmed will reduce your refund. 

3. Don’t expect a refund if your food is on its way.

It’s game over once your delivery is with your Dasher. Sure, you can cancel, but you won’t get any money back.

Easy Steps to Cancel Your DoorDash Order

You can cancel a DoorDash order on your smartphone app or PC. Just remember to move fast to get the maximum refund possible.

Follow These Steps to Cancel a DoorDash Order with the App:

Step 1: Open the DoorDash App.

Tap the DoorDash app to access your orders and help with canceling your order.

Cancel DoorDash order
First, open the DoorDash app.

Step 2: Scroll down to the bottom of the screen to hit the Orders tab.

Your current order will be at the top of the list of orders. Tap on View Order.

Cancel DoorDash order
Click on the Orders tab at the bottom of the screen.

Step: 3 In the upper right-hand corner of the screen, tap Help to open the customer support menu.

You need to open the customer support menu for the specific order you want to cancel. This is the quickest way to get your cancelation confirmed in time.

Cancel DoorDash order
Click on Help.

Step 4: Select Cancel order.

DoorDash will tell you the type of refund you’re entitled to (full/partial/none) and the amount due. To confirm cancelation, tap Cancel order.

Cancel DoorDash order
Click on Cancel order.

We recommend this short video that walks you through the steps above for canceling an order with DoorDash.

Here’s How to Cancel Your Order on a PC:

You can cancel your DoorDash order via the DoorDash website if you don’t have a smartphone to hand. The steps to cancel your order on the website are like the app. Here’s what you need to do:

Step 1: Go to the DoorDash Website.

Tap the DoorDash app to access your orders and help with canceling your order.

Cancel DoorDash order
Go to the DoorDash website.

Step 2: Click on the Hamburger menu in the upper right-hand corner and select Orders.

Your current order will be at the top of the list of orders. Tap on View Order.

Cancel DoorDash order
Click on the hamburger menu at the top left-hand corner of the screen.

Step: 3 In the open order, tap Help to open the customer support menu.

You need the customer support menu for the specific order you want to cancel. Going to the main Help menu will waste time.

Cancel DoorDash order
From your order’s open tab, click on Help.

Step 4: Select Cancel order.

DoorDash will tell you the type of refund you’re entitled to (full/partial/none) and the amount due. To confirm your cancelation, tap Cancel order.

Cancel DoorDash order
Click on Cancel order.

Final Thoughts

As you can see canceling a DoorDash order is straightforward. The main challenge is doing it in time. Remember to be prompt about canceling your order to help things run smoothly for the restaurant and Dasher.

Frequently Asked Questions

The DoorDash order I was preparing was just canceled. What do I need to do?

Canceled food delivery orders are frustrating, but an everyday part of running a restaurant or takeaway. DoorDash does assist food vendors with refunds on food that has been wasted under certain circumstances. Here is what to do if someone’s canceled a food order you were prepping:

If you have DoorDash on your tablet, you will receive a yellow notification saying: “This order has been canceled at 00:00, please don’t prepare.”

If you were prepping the food when the notification arrived, you can reach out to DoorDash support with customer and order details via the menu in the open order. Just tap on the three red dots in the upper right-hand corner of the order.

 

If you get DoorDash orders into your restaurant via your POS, email, or phone, you’ll have to submit a support case using the Merchant Portal on the DoorDash website.

What is the criteria for being refunded for a canceled order?

DoorDash has a generous payout policy and will refund the costs of a canceled order that was prepared if it meets the following criteria:

  1. The order was confirmed by the merchant successfully. 
  2. The order was prepared.
  3. The merchant did not cancel the order and there is no customer complaint.

Can I change my DoorDash order?

Yes, you can edit your order if it hasn’t been confirmed by the restaurant you’re ordering from. Follow these steps to promptly change your order:

  1. Open the DoorDash app. 
  2. Tap Help.
  3. Choose Make adjustments to this order.
  4. Advise the restaurant of the changes you need.

How do I cancel my DashPass subscription?

If you are a regular user of DoorDash, DashPass offers great savings with free delivery on orders and special discounts. However, that extra $9.99  per month does add up, so if you want to cancel a DashPass here is what you need to do:

  1. Cancel DashPass using your DoorDash app or the website. Make sure you cancel at least one day before your renewal period or you’ll have to pay again.
  2. Open the DoorDash app and tap on the Account icon on the upper left-hand side of your screen. 
  3. Tap on Manage DashPass.
  4. The option End Subscription should appear. Tap End Subscription to cancel your pass.

What should I do if my DoorDash order does not turn up?

If you’re trying to cancel a DoorDash because your order did not show up, hold fire and follow these steps. It’s essential that you report the issue the right way in your DoorDash account to ensure that DoorDash will take action and you’ll be reimbursed. 

If you’re using the DoorDash app:

  1. Go to the Orders tab and select your missing order.
  2. Tap the Help tab in the top right-hand corner.
  3. Choose the Order never arrived option from the Delivery Issues section.
  4. This should divert you to your options for resolutions or put you in touch with an agent via chat.

If you’re using the DoorDash website:

  1. Click on the mini menu with three lines in the upper left-hand corner.
  2. Click on Never arrived.
  3. This should divert you to your options for resolutions or put you in touch with an agent via chat.

What happens to food from canceled DoorDash orders?

Food waste is a big problem in the restaurant industry, with the vast majority of unwanted food thrown away. When restaurants have been asked about the barriers to reducing food waste, they have reported the biggest problems are a lack of space to hold unwanted food and a lack of transportation to donate the food. 

DoorDash has taken steps to mitigate this problem by creating Project DASH. This initiative involves taking the food from canceled orders and donating it to local nonprofits or shelters that can use it. Project DASH uses the Feeding America’s MealConnect app to find an organization that can use the food. The Dashers then take the food to the location so it can benefit someone in need. 

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