Cancellation Step Summary
- From a browser: Visit Apple TV+ Website > Sign Into Your Account > Under Subscriptions Click Manage > Click Cancel Subscription
- From iOS App: Open Settings App > Tap Account Name > Select Subscriptions > Cancel Apple TV Subscription
- From App Store (Mac): Go to App Store > Account Settings > Select Apple TV+ Subscription > Click Edit and Cancel Subscription
- From iTunes (Windows PC): Launch iTunes > Select Account > Manage Your Subscriptions > Cancel Apple TV+
When it comes to streaming services, we have a lot of options to binge-watch our favorite TV shows and movies. One popular option for many people is Apple TV+ given the variety of original programming the service offers.
In this guide we’ll show you how to easily cancel Apple TV+ at any time from various devices. That includes a paid account and the free trial (before it starts charging you).
Below we show you how to cancel Apple TV+ free trial on different devices, including a browser, iOS devices, Mac app store, and Windows PC using iTunes. With that, we will also highlight common errors and possible fixes. So, let’s dive in.
How To Cancel Apple TV+ on a Browser
You can easily cancel your Apple TV+ subscription through any Internet browser on your computer or phone.
- Visit Apple TV+ Website: First, open the internet browser and visit “www.tv.apple.com.”
- Sign In To Your Account: On the homepage, select your account icon on the top. If you can’t see it, you aren’t signed in to your Apple account. Click on Sign In, enter your Apple ID and password, and authenticate yourself to access your Apple TV+ account. Once signed in, open your account settings.
- Click “Manage” Under Subscriptions: scroll to the Subscriptions section and select Manage under the Apple TV+ subscription.
- Click on Cancel Subscription: Confirm the action to end the trial or the entire subscription plan.
How to Cancel Apple TV+ on iOS Devices
If you have downloaded the Apple TV+ app on your iOS device, you can easily cancel the subscription without using the browser. Here is how you can end your Apple TV+ subscription from your iPhone, iPod, or iPad’s settings app:
- Open the Settings App: First, access the Settings app on your iOS device.
- Tap Your Account’s Name: Tap on your iCloud account’s name from the top.
- Select Subscriptions: On the next screen, tap Subscriptions to access your Apple TV+ free trial.
- Cancel Apple TV+ Subscription: Tap Cancel Subscription on the next screen. If you can’t find it, scroll down to see the option. But if it’s still not there, you will have a red expiration message showing that the subscription has already been canceled.
How to Cancel Apple TV+ on a Mac
Another way to cancel an Apple TV+ subscription is through your App Store account on a Mac. Follow the below steps if you want to go this way:
- Sign in To Your Account on App Store: Sign in to your account on the App Store if you haven’t already. Once done, click on your profile name to proceed.
- Navigate Your Account Settings
- Scroll to Apple TV+ Subscription: Click the Manage button in the setting section.
- Click Edit to Cancel Subscription: Finally, choose the Edit button present next to the Apple TV+ subscription and select Cancel Subscription. If you can’t find this option, it most probably means your subscription is canceled.
How to Cancel Apple TV+ on a Windows PC
The last way to cancel the Apple TV+ free trial is via your Windows PC and the iTunes app. Let’s check out the steps to see how it is done:
- Launch iTunes: First, power on your PC and launch iTunes on it. If you don’t have it installed on your device, do it from the Windows Store to cancel your Apple TV+ subscription this way.
- Select Account: On the iTunes homepage, find Account in the top menu bar and select it. Then, choose View My Account and View Account to access the settings.
- Edit Your Subscriptions: Now, scroll the account settings to the Subscriptions section. Then, hit the Manage button close to the Apple TV+ subscription. Select Edit.
- Choose Cancel Subscription: click Cancel Subscription to complete the process. If you can’t access this option, you’ve already canceled the subscription.
What If You Can’t Cancel Apple TV+
While canceling an Apple TV+ subscription may seem easy, some issues may require extra steps. Sometimes, you may not find the cancellation button. Other times, you will see the “subscription already canceled” prompt, yet you haven’t done it.
Here are some common errors that occur when canceling Apple TV+ free trial and their possible fixes:
Find the Receipt in the Email
Sometimes, you may not see the Apple TV+ subscription you want to cancel in your Subscriptions list. In that case, you should search for its receipt in your emails. Open your email box and enter “receipt from Apple” in the search bar.
Once you find it, note down the Apple ID you used for the subscription. If it’s your family member’s, ask them to cancel the Apple TV subscription, as you can’t do it on their behalf. However, if it’s your Apple ID, log in to your account and follow the above steps, depending on the device you’re using to cancel the subscription.
But what if you can’t find the receipt for your Apple TV+ subscription? It means you or your family would have bought the subscription from another company. In that case, you’d have to check your bank or credit card statements to find the billing company. Contact it to cancel the subscription.
Log In With the Correct ID
Another troubleshooting step to resolve the “subscription not found” issue is to ensure you are logged in with the correct Apple ID. It will be the one linked to your Apple TV+ subscription. Also, check the receipt emails or purchase history to authenticate your Apple TV+ free trial status. Contact Apple Support if you face further issues.
Repeat the Cancellation Steps After Some Time
When Apple TV+ says you can’t cancel a subscription at a particular time, it’s probably the issue in the company’s server. Wait for some time, and then try again. Meanwhile, check if your Internet connection is working fine. You can also try to cancel Apple TV+ free trial after clearing your app’s data or browser’s cache or doing it from another device.
Confirm Your Subscription Status
You don’t have to cancel the trial if you receive a “subscription already canceled” message. However, keep an eye on your account balance. If you don’t remember canceling your subscription but still received this prompt, you may get charged for the monthly fee. In this case, contact Apple Support immediately to get your refund.
You may also get the “you’re still in a free trial period” message. In this situation, confirm your subscription status to ensure your trial period remains.
Update Your Payment Details
Apple TV+ will invalidate your cancellation request when your Apple account’s payment method is outdated or expired. So, update your payment information in the Apple ID settings and try again.
If you’re using your credit or debit card, cross-check every digit you’re entering to ensure it is correct. In case this method fails, add another payment method and try again.
Contact iTunes Support
When canceling an Apple TV+ subscription through iTunes, you may receive the “Contact iTunes Support or Apple Support” error prompt. It’s recommended to contact an Apple Support or iTunes Support representative to seek a professional’s guidance. Make sure to tell the representative everything about the error and listen to their instructions very carefully.
These are some common errors that occur when canceling an Apple TV+ subscription. Remember the troubleshooting steps mentioned above to resolve them quickly without wasting much time. However, if none works for you, contacting Apple Support should be your last resort. These representatives have your information and will suggest practical solutions for your Apple TV+ subscription-related issues.
You can cancel Apple TV+ free trial on any device and whenever you want to avoid paying the subscription charges. We have listed the steps to help you do it from your iPhone, Mac, internet browser, and Windows PC.
Sometimes errors can arise. Don’t panic if you see any such message. Follow our troubleshooting steps in this guide to resolve them quickly. If nothing works, you can always contact Apple Support for help!
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