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Key Points

  • You may need to cancel an Amazon order if you placed the order by accident or changed your mind about an item.
  • You have thirty minutes after ordering from Amazon to cancel.
  • Follow the instructions below to cancel an Amazon order from the My Orders page.

Whether you splurged on Christmas gifts too early or accidentally bought something you didn’t want, you can cancel an Amazon order. Knowing how to cancel an Amazon order before it ships can save you some trouble in the coming holiday season. Amazon is known for its fast work, and per Amazon policy, customers only have about 30 minutes after placing an order to cancel it. Once they ship an item, canceling the order may no longer be possible and require a return.

If you want to cancel Amazon Prime, check out our article on How to Cancel Amazon Prime in 5 Steps. For orders placed but not yet shipped, we’ve broken down the steps to cancel an Amazon order in two different ways:

Cancel an Order on Amazon.com

1. Log into Amazon.com

Sign in to Amazon.com with your email or mobile phone number and password.

2. Navigate to Orders

Orders should be the second option from the top and will take you to Your Orders page.

Simply hover your cursor over Accounts and Lists. More options for Accounts and Lists should pop up beneath, which you can then move your cursor over to choose. Another way to find Your Orders page is to click on Accounts and Lists. Amazon will bring up a new page with more options, including a short description. Click on Your Orders in the top left row.

3. Click Cancel items

Amazon displays orders made within the last three months at the top of the list, so you should be able to find the order fast.

The order display box includes a Cancel items option. Go ahead and click that.

If you don’t see the order you’re looking for, use the search bar. Type in the items from the order you want to cancel and find them among the listed results.

4. Request Cancellation

If the order hasn’t already shipped, Amazon will cancel it and send you a confirmation email.

Once you click Cancel items on order in question, Amazon will take you to an Order Summary page where you can check boxes on the items you’d like to cancel. To cancel all items in an order, check all boxes listed. If you only want to cancel a specific item, check the box for that item only, then request cancellation and bam! You’re done!

Cancel an Order in the Amazon Shopping App

1. Open Amazon Shopping App

You can use the Amazon Shopping App to manage orders and track information from one central place.

2. Go to Profile

The Profile icon resembles the head and shoulders of a person.

Tap on the Profile icon, located second from the front on the bottom row.

3. Tap Your Orders

Your Order is located in the top left column beneath your name. Tap on it.

4. Choose and cancel orders

Amazon lists your most recent orders in the last three months at the top of the page.

Click on the order in question or one of the items in the order. The Cancel order button is sandwiched between two other order options.

6. Request cancellation

The Request cancellation page will list your items with checkboxes beside them. If you want to cancel the entire order, check all of the boxes. You can also cancel individual items by checking the boxes of those items.

Once you tap the Request cancellation button. Amazon will cancel the order and send you a confirmation email if the item(s) hasn’t been shipped. You can also check the item’s status or order to see if it has been canceled.

Cancel an Amazon Order Over the Phone

If you’re looking to contact Amazon to cancel an order over the phone, then head to Amazon’s Contact Us page to get started.


How To Cancel an Amazon Order, With Photos FAQs (Frequently Asked Questions) 

How long do you have to cancel an Amazon order?

Per Amazon policy, customers have about 30 minutes after placing an order to cancel it. This window may vary based on processing speeds, but 30 minutes is the minimum you should have to change your mind after placing an order.

Why is Amazon not letting me cancel my order?

If you can’t find the Cancel order or Cancel items option, your order may have already been handled and is now in the process of shipping. In this case, you will likely have to refuse the package on arrival or return it through Amazon’s Your Orders Page.

You can still get a full refund by returning the package. Amazon processes refunds within 3-5 business days after the item is received by Amazon.

Will I get a full refund if I cancel my order?

If you have already been charged for an order but it has not yet shipped, you will still get a full refund if you cancel the order. Amazon usually processes refunds within 3-5 business days after the returned item is received.

Will I be charged a cancellation fee?

No, you will not be charged for cancelling your order. Amazon does not have cancellation fees.

If you have already been charged for said order, Amazon will process your refund within 3-5 business days after the returned item is received.

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