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Key Points
- You may need to cancel an Amazon order if you placed the order by accident or changed your mind about an item.
- You have thirty minutes after ordering from Amazon to cancel.
- Follow the instructions below to cancel an Amazon order from the My Orders page.
Whether you splurged on Christmas gifts too early or accidentally bought something you didn’t want, you can cancel an Amazon order. Knowing how to cancel an Amazon order before it ships can save you some trouble in the coming holiday season. Amazon is known for its fast work, and per Amazon policy, customers only have about 30 minutes after placing an order to cancel it. Once they ship an item, canceling the order may no longer be possible and require a return.
If you want to cancel Amazon Prime, check out our article on How to Cancel Amazon Prime in 5 Steps. For orders placed but not yet shipped, we’ve broken down the steps to cancel an Amazon order in two different ways:
Cancel an Order on Amazon.com
1. Log into Amazon.com
2. Navigate to Orders
Simply hover your cursor over Accounts and Lists. More options for Accounts and Lists should pop up beneath, which you can then move your cursor over to choose. Another way to find Your Orders page is to click on Accounts and Lists. Amazon will bring up a new page with more options, including a short description. Click on Your Orders in the top left row.
3. Click Cancel items
The order display box includes a Cancel items option. Go ahead and click that.
If you don’t see the order you’re looking for, use the search bar. Type in the items from the order you want to cancel and find them among the listed results.
4. Request Cancellation
Once you click Cancel items on order in question, Amazon will take you to an Order Summary page where you can check boxes on the items you’d like to cancel. To cancel all items in an order, check all boxes listed. If you only want to cancel a specific item, check the box for that item only, then request cancellation and bam! You’re done!
Cancel an Order in the Amazon Shopping App
1. Open Amazon Shopping App
2. Go to Profile
Tap on the Profile icon, located second from the front on the bottom row.
3. Tap Your Orders
4. Choose and cancel orders
Click on the order in question or one of the items in the order. The Cancel order button is sandwiched between two other order options.
6. Request cancellation
The Request cancellation page will list your items with checkboxes beside them. If you want to cancel the entire order, check all of the boxes. You can also cancel individual items by checking the boxes of those items.
Once you tap the Request cancellation button. Amazon will cancel the order and send you a confirmation email if the item(s) hasn’t been shipped. You can also check the item’s status or order to see if it has been canceled.
Cancel an Amazon Order Over the Phone
