© r.classen/Shutterstock.com

An Adobe subscription is one of the best investments for producing high-quality design work with industry-standard design tools. Adobe’s cloud-based software is powerful and easily accessed via most operating systems online. With generous storage allowances, you can easily work on projects of any size keeping all your files in one convenient place.

But Adobe’s subscriptions are well-known for being expensive. If subscription costs of several hundred dollars annually are getting too steep, or your free trial is about to expire, you’ll want to know how to correctly cancel your Adobe subscription. In this article, we’ll show you how to cancel an Adobe subscription in easy steps and address common FAQs about Adobe billing and subscriptions. 

Canceling your Adobe subscription – What you need to know

If you don’t cancel your Adobe subscription or free trial properly, Adobe continues to bill you for the services you have stopped using. The exact cancelation technique depends on the specific Adobe subscription you have. Here are‌ the cancelation terms for the most popular Adobe subscriptions: 

Canceling Creative Cloud, Document Cloud, and Acrobat subscriptions

Here are the cancellation terms for the different contract and billing arrangements for Creative Cloud or Document Cloud Adobe subscriptions.

Canceling a monthly subscription

If you’re paying for your Adobe subscription month-to-month, you’ll be fully refunded if you cancel your subscription within 14 days of the billing period. If you cancel after the first 14 days of the month, the subscription won’t be refunded, but you’ll be able to use your service for the rest of the month. 

Canceling a monthly direct debit 

If you are paying for your Adobe subscription by monthly direct debit, you’ll be fully refunded if you cancel your subscription within 14 days of the billing period. If you cancel after the first 14 days of the month, the subscription won’t be refunded, but you’ll be able to use your service for the rest of the month. It is worth confirming with your bank that the direct debit is canceled. 

Canceling an annual contract with monthly payments

If you have an annual contract that you pay for in monthly installments, Adobe will refund you fully if you cancel within the first 14 days of the month. If you cancel after 14 days Adobe charges you a 50% lump sum for the amount of your remaining contract, but you’ll be able to use your service for the rest of the month. 

Canceling a pre-paid annual contract

If you pay up for a year, you’ll need to act fast to cancel your contract within 14 days of starting it. After 14 days, the payment becomes non-refundable and your service continues whether you want it!

How to cancel your Adobe subscription

An Adobe subscription or free trial is most easily canceled via your online Adobe account. Here are the simple steps to follow to stop your subscription before the next billing cycle begins:

Step 1: Sign in to your Adobe account

To cancel your Adobe subscription, you need to log into your account and access your current plans. Canceling debits via your bank account or cards will not end the subscription. Signing into your account takes you to your account page with a summary of the plans and free trials that are currently active.

Cancel Adobe Subscription
Sign in to your Adobe account to get the summary of your plans.

©History-Computer.com

Step 2: Click on Manage plan. 

On the left-hand side of your account page, you will see an image with your active plan. Beneath the image is a button with “Manage plan(s)”. Click on this button to take you to your Adobe plan(s).

The Manage plan option is found on the left-hand side of the screen.

©History-Computer.com

Step 3: Click on the Cancel your plan option if it is available. 

The “Manage plan(s)” box will appear once you click on the button. You’ll see your available actions for managing your account. Click on “Cancel your plan” if the button is available towards the bottom of the page. If a payment is being processed, the cancelation button may not be available and you’ll need to log in again 24 hours later.

On the Manage plan screen, you should select the Cancel your plan option.

©History-Computer.com

Step 4: Select a reason for canceling your Adobe subscription. 

Like any service provider, Adobe is going to want to know why you’re leaving so soon. To move to the next stage of the cancelation process click on a reason for leaving in the questionnaire provided. Once you have chosen your reason, click “Continue” at the bottom of the page.

Adobe wants to know why you are canceling the subscription.

©History-Computer.com

Step 5: If you’re sure you’re leaving, don’t change your plan.

When you complete the questionnaire, Adobe reaches out with a box asking if you want to change your plan to one that better suits your needs. If you’re determined to go, click the “No thanks” button.

You have to confirm that you do not want to change to another option.

©History-Computer.com

Step 6: If you’re on a free trial, end it immediately.

If you are still within a free trial period, you will see a page that tells you that your free trial ends when you cancel the account. If you still want to use your free trial, you’ll have to abandon your cancelation and risk not getting done again in time. If you are keen to cancel immediately click on the “Continue” button at the bottom of the screen.

To end the Free Trial, please click on the Continue button.

©History-Computer.com

Step 7: Continue past the discounts and offers page.

Before you finally cancel, Adobe pulls out the stops with their very best discount on your current package and even an opportunity to chat with their sales team for a custom deal. If you need to quit and don’t want a cheaper deal, keep going and click the “No thanks” button at the bottom of the screen.

You get a final page of offers before you can cancel.

©History-Computer.com

Step 8: Confirm your cancelation.

The final page in the cancelation process explains you will use all access to your current plan. If you are ready to cancel, click on the “Confirm cancelation” button at the bottom of the screen.

On the last screen, you have to click Confirm to cancel the subscription.

©History-Computer.com

You should receive a cancelation receipt.

Once you have successfully canceled your subscription, you will see a green banner at the top of the screen with a cancelation code. Write this down, just in case there are any problems with further debits from your bank account.

Cancel Adobe Subscription
The cancelation code can be found at the top of the screen.

©History-Computer.com

Call or chat with Adobe if you need further help.

If you need to cancel your Adobe subscription urgently an alternative method is to speak directly with Adobe’s Customer Support. 

You can contact the Customer Support team by phone or online chat. There is a comprehensive list of phone numbers and opening hours for different countries. You can also click on the “Contact” link within your Adobe account. Bypass the questions and skip to the blue “Show me my contact options” button at the bottom of the page. 

You still have access to all the free benefits of Adobe membership.

Once your Adobe subscription is canceled, access to the software apps you were using ends. This includes any premium Creative Cloud or Document Cloud applications you are using.

You continue to have access to all the free membership benefits which include:

  • Reduced cloud storage of 2GB – if you are over the reduced limit, you get one month to bring it down or you may lose your files. 
  • Access to all saved work on your computer. 
  • Access to free fonts you can download and use.
  • Storage of Lightroom images for up to one year after a paid subscription ends. 
  • Access to download your existing Lightroom images from the Cloud. 
  • Access is also available to import, export, and organize your original and edited photo files.

Final thoughts

Adobe has some of the best cloud-based tools on the net, but the subscriptions are pricey.

Dodging the first billing cycle after an Adobe free trial subscription can be hit and miss if you don’t know how to cancel an Adobe subscription. Canceling promptly with these simple pointers keeps your cash in your pocket and you can always subscribe again if you need Adobe on-side for your next creative project.

How to Cancel Adobe Subscription in Easy Steps (With Photos) FAQs (Frequently Asked Questions) 

Are there free alternatives to Adobe graphic design software?

Yes. If you want graphic design software with the functionality of Illustrator or Photoshop, open-source image manipulation programs like GIMP and Inkscape are greater alternatives.

What are the free Adobe apps?

If you have canceled a premium plan, you can still access and use the following free Adobe apps:

  • Adobe Lightroom
  • Adobe Xd
  • Adobe Express
  • Adobe Acrobats
  • Adobe Creative Cloud.

These apps have less functionality than the premium apps, but include free storage and fonts.

How can I save money on an Adobe subscription?

Using Adobe is pricey but for most creatives, it’s an essential tool. If your Adobe subscription is too expensive, there may be some opportunities for bringing the cost down. The #1 tip online for reducing the cost of an Adobe subscription is to call up customer support, tell them you’re leaving, and enter hard negotiations for a lower monthly fee. Just like cable and cellphone contracts, it works!

Why can't I just buy Photoshop as a one-off purchase?

Adobe uses a subscription model for its software because monthly costs are lower and subscribers benefit from the latest updates, new media, and security for their software. However, many professionals and amateurs want to own their software outright so they do not have to rely on an internet connection to access their work. 

Does canceling an Adobe subscription delete the account?

Canceling your Adobe subscription is not the same as deleting the account. With a canceled subscription, your Adobe membership remains including your account data and any files you are storing. By deleting your Adobe account you permanently lose access to the free membership apps and services and all of your data is permanently deleted. 

 

  1. You can delete your data by signing into https://account.adobe.com/privacy.
  2. Scroll down to “Privacy and Personal data”
  3. Select “Delete Adobe Account”
  4. Click “Continue”
  5. If you have not canceled your plan, follow the on-screen steps to cancel your subscription. 
  6. Continue to delete your account.
  7. Confirm your acceptance of the terms and conditions to complete the deletion of your Adobe account.

 

About the Author

Follow Me On:

More from History-Computer

  • Adobe Available here: https://www.adobe.com/uk/legal/subscription-terms.html
  • Adobe Available here: https://helpx.adobe.com/uk/manage-account/using/delete-adobe-account.html
  • Adobe Available here: https://www.adobe.com/uk/creativecloud.html
  • Adobe Available here: https://www.adobe.com/uk/creativecloud/plans.html
  • Adobe Available here: https://community.adobe.com/t5/acrobat-discussions/how-do-i-talk-to-someone-in-adobe-support/td-p/9083181
  • FStoppers Available here: https://fstoppers.com/apps/want-save-money-your-adobe-subscription-try-simple-trick-439951