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How to Fix When Fitbit Time Won’t Update

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How to Fix When Fitbit Time Won’t Update

Is your Fitbit time not displaying properly? Fitbits, like any other piece of tech, aren’t without their issues from time to time. Thankfully, these are generally headache-free to clear up the issues as a whole. Before we get started with today’s How To Guide, you will need a few elements

Diagnosing Your Fitbit Problem

There are a few different ways that Fitbit time won’t properly update. Most of these are sync-related issues, but we’ll look a little further in-depth at how to diagnose your particular problem.

Time Not Updating

If your Fitbit isn’t syncing properly, it might still be gathering all relevant fitness data. Instead, where you’ll notice issues is with the time being off. Fitbit time relies on a stable connection to your smartphone to get the proper time. You might notice the issue arise in situations like Daylight Savings time. If the Fitbit itself isn’t syncing, that would be cause for inaccurate time readings on the watch face.

Time Acting Sluggish

This is much rarer, but your Fitbit can get caught in a loop of sorts. When this happens the responsive of the device itself slows to a crawl. Thankfully, this is also easy enough to address, but you will need your charging cable and smartphone to rectify it. When your Fitbit is acting sluggish, you’ll see a difference in how it is recording your data.

No Health Data

This can go along with the loop itself, but you might notice your Fitbit is no longer recording personal data. As an issue, this one can be particularly frustrating since the major reason to wear a Fitbit is to keep track of fitness data and other useful metrics. Thankfully, the fix for this is the same as the error loop it can get caught in. You’ll need your smartphone and charging cable at any rate.

Step 1: Sync Your Fitbit

fitbit time
If you can’t see the proper Fitbit time on your device, sync it from the main screen of the app.

Sometimes the most obvious answer is the right solution. You’ll want to open your Fitbit app and sync your device, which is done by swiping down on the center screen. This should start the processing of syncing the device. Most of the time, this is the only step you need. The initial sync process itself might be on the slower side, but leave the app open and it should complete after a time.

Where issues arise is more on what happens when you can’t sync, which starts a daisy chain of corresponding processes to restore functionality. If you can sync your Fitbit time, then you’re in good shape and skip the rest of these steps. When your Fitbit doesn’t sync, there is a process you’ll need to go through which is universal for every Fitbit on the market.

Step 2: Turn Off Bluetooth

You’ll to want shut off Bluetooth entirely on your phone for a time. This isn’t a thoroughly long step, you’re only looking at about 15 to 30 seconds needed. When switching the Bluetooth back on, make sure your smartphone can see your Fitbit. If it’s showing up, then you’re in good shape. If not, you’ll want to restart the Fitbit entirely, which we’ll cover a little later on.

Shutting off the Bluetooth severs the connection between your phone and device, which can be a crucial step in restoring your Fitbit time display to its usual functionality. Disconnecting your Bluetooth connection should usually be all that is needed for most Fitbit errors. However, there are rare occurrences where this might not work at all.

Step 3: Pair Device Again

fitbit time
Getting your phone to forget the device allows you to sync with a fresh connection.

If turning Bluetooth on and off doesn’t restore functionality, you’ll want to repeat the step, but with a change. Before turning off Bluetooth, you’ll want to hit Forget this Device on your iPhone or Android smartphone. There could just be something hung up in the phone’s operating system that you aren’t seeing. What this step does is establish a brand-new connection with the device through pairing.

This is usually the final step for most of these issues, as you can go back and sync through the app. However, sometimes restoring Fitbit time can result in some random errors you might not see in normal use. Pairing the device again isn’t always a surefire solution,l which will lead directly to our next step.

Step 4: Delete and Reinstall the Fitbit App

Sometimes deleting and reinstalling the Fitbit app can be the fix for whatever issues are affecting your device. After a decade in IT, I’ve learned to not question things too much when it comes to fixes. This isn’t always necessary, but just reinstalling the app can fix a lot of issues. This might seem rather extreme to fix your Fitbit time displaying correctly.

That said, you could always restart your phone as well. Doing both in conjunction with one another might be just what you need.

Step 5: Restart Your Fitbit

fitbit time
Most Fitbit devices will need their charging cable to restart. The restart button is located on the Type A USB connector.

You cannot restart your Fitbit by itself, hence why you need your charging cable. Fitbit models like the Charge, Inspire, and so forth will need their charging cable to even go through a restart. The restart process itself is simple, plug your cable in and hook up the Fitbit to the charger. At the base of the charger cable, you will find a small button, push it down for a second or so, three times in a row.

Once this is done, the device should restart and go about its boot-up procedure. You will know you’ve completed the button presses correctly when your fitness tracker vibrates with each push of the button.

Step 6: Add the Device to the App

If your Fitbit time still isn’t displaying correctly, you might just need to add it back to the app like it’s a new device. This won’t account for your fitness metrics and the like, but it will restore functionality. Adding your Fitbit as a brand-new device has some benefits, although you lose out on any unsynced data. Still, it certainly beats having a non-functional Fitbit.

Usually, this is the method of last resort. If restarting your device, Bluetooth, and syncing simply haven’t worked, this usually will. However, if none of these steps have worked, you’ll need to contact Fitbit. If your device is in the warranty period, you can get a replacement.

Thankfully, these steps should have you set up fairly well in most scenarios where you can’t update the Fitbit time on your display.

How to Fix When Fitbit Time Won’t Update Summary

1. Sync your device through the Fitbit app.
2. Turn off your phone’s Bluetooth connection and restart it.
3. Forget and pair your Fitbit back to your phone’s Bluetooth connections.
4. Delete and reinstall the Fitbit app on your smartphone.
5. Restart your Fitbit using the charging cable.
6. Add your Fitbit as a brand-new device through the smartphone app.

Closing Thoughts

Hopefully, these steps have you on your way to having a fully functional device with the Fitbit time display showing correctly. Troubleshooting a Fitbit isn’t nearly as involved as some other devices, but still presents a challenge.

Unfortunately, if none of these steps worked, you’ll have to hope your Fitbit is still under warranty coverage. At any rate, most of these are affordable enough that a replacement shouldn’t stretch a budget too much.

Frequently Asked Questions

Does a Fitbit need to sync for the proper time to display?

Yes, it will need to make a strong connection to allow for any sort of propr display of time.

What smartphones can you use with a Fitbit?

You’ll need a current Android or iPhone to install the latest version of the app.

Would sync issues result in health data not being recorded?

That absolutely can be the case if your Fitbit isn’t syncing properly.

What all does a Fitbit analyze for health metrics?

It takes a look at your heart rate, skin temperature, and blood oxygen saturation.

Can you restart a Fitbit without the charger?

If it doesn’t have any physical buttons, you’ll need a charging cable to initiate the restart process.

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