Cloudways vs. ServerPilot Hosting: Which is Best for Your Website?

hosting vs. server

Cloudways vs. ServerPilot Hosting: Which is Best for Your Website?

Cloudways vs. ServerPilot Hosting: 6 Must-Know Facts

  • Cloudways and ServerPilot, unlike traditional hosting companies, do not own their servers. Instead, they act as a middleman, offering hosting services from third-party vendors.
  • Cloudways offers 24/7 support on their website, with live chat and ticketing available for users. ServerPilot has 24/7 email support but doesn’t offer live chat or phone support.
  • Both allow you to control your server space in real-time, which is especially useful if you’re running a large website.
  • Cloudways has a staging environment that allows you to test your application before launch. ServerPilot doesn’t have a staging environment; it offers free and automated WordPress site or PHP app migration via DataShuttle.
  • Cloudways provides excellent speed with pre-installed Varnish and Memcached.

Selecting the right hosting company is crucial to the success of your website. There are many factors to consider, such as price, features, performance, and customer support. It’s important that you find out as much information about each company so you can make an informed decision based on what’s good for your business and your wallet.

Both Cloudways and ServerPilot offer cloud hosting services in a reliable, user-friendly, and easy-to-use environment. But, which one is better for you?

In this Cloudways vs. ServerPilot guide, we’ll look at the two services to compare their features and pricing and see how they stack up. Let’s get started!

Cloudways vs. ServerPilot Hosting: A Side-by-Side Comparison

Year Founded20112012
AddressJunction Business Centre, 1st Floor Sqaq Lourdes, St Julians STJ3334, Malta         Bellingham, Washington
PriceFrom $10/month        From $5/month
SecurityFree SSL, server-level firewalls, daily backup, regular security patching, bot protection, and 2-factor-authenticationFree SSL, regular security patching, server-level firewalls
Free Trial3 days 14 days
Support24/7 live chat and ticketing system         Email and ticketing
Website Immigration   Free first any site migration and a WordPress Migrator plugin Free and automated WordPress site or PHP app migration via DataShuttle
Server Locations                     60+ data centers in America, Europe, Australia, and Asia    Works with top cloud server providers having dozens of data centers globally
Website         www.cloudways.comwww.serverpilot.io

Cloudways vs. ServerPilot Hosting: Overview

Both Cloudways and ServerPilot offer managed cloud hosting solutions, but their offerings are vastly different.

Cloudways is a European host based in Malta and founded in April 2011. It provides managed cloud solutions to meet the needs of individuals and businesses at various stages of development. Cloudways provides a comprehensive server management service, allowing you to perform all server-related tasks directly from the platform.

Cloudways web hosting

Cloudways Hosting

The company provides an all-in-one solution that allows users to manage their websites through one dashboard. Users can easily create new sites and manage them from within this dashboard. It also comes with tools that allow users to set up email campaigns, track visitor stats on their websites using Google Analytics, and more.

ServerPilot is a Seattle-based company that was founded in January 2012. It provides cloud server management services for Amazon, DigitalOcean, Google, and other cloud-server providers. The server must be purchased separately from your preferred cloud provider.

ServerPilot hosting offers more flexibility than Cloudways, but less power when managing an entire business’ website needs through just one interface as Cloudways does.

It offers users access to multiple server locations worldwide and enables them to choose between managed or unmanaged servers depending on their needs at any given time (or both).

ServerPilot also offers WordPress installation with a single click and an application stack for optimizing website performance. However, customer support is limited to ticketing as opposed to Cloudway’s 24/7 live chat. Its primary advantage over Cloudways is straightforward: you are not limited to the cloud servers included in the packages.

Cloudways managed WP hosting
Cloudways offers 24/7 support with live chat and tickets available, while ServerPilot’s 24/7 support is limited to email.

Cloudways vs. ServerPilot Hosting: Key Differences

These two cloud hosting providers have a lot of similarities, but they also have some key differences. Read on below for the basics to help you make a more informed decision.


There are significant price differences between ServerPilot and Cloudways. No matter how many websites you host, Cloudways charges a fixed monthly fee for each server. Prices increase as server specifications do.

There are three price tiers for ServerPilot: Economy, Business, and First Class. Each package from Cloudways comes with all features and standard prices.

Regardless of the server type, ServerPilot charges a fixed monthly fee per server plus an additional fee per application (i.e. per website). You will also need to pay directly for your server if you use ServerPilot, for instance, through DigitalOcean.

This gives you the flexibility to select any provider and package, but you must manage both services’ billing. For each server, Cloudways offers fixed prices. You only have to pay Cloudways as an all-in-one managed hosting provider; you don’t have to pay any additional server providers (e.g., DigitalOcean, Vultr, etc.).

Cloudways is the least expensive choice if you want basic cloud hosting on a DigitalOcean server with 1GB RAM. There are additional benefits to choosing Cloudways over ServerPilot, but if cost is your only consideration, Cloudways’ $10/month plan will work best for you.

Except for the entry-level 1GB DigitalOcean server option, ServerPilot will almost always be less expensive for you because you only pay for their management platform.

Performance and Speed

When it comes to website management, speed is everything. Who wants to waste time on a website that takes forever to load? This is one area where cloud hosting typically outperforms traditional hosting.

Because your site is stored on multiple servers, uptime is greatly improved because any of the servers can take over for the others in the event of an incident. It can also use a server closest to your customer’s location, resulting in faster page loading.

Cloudways understands the importance of speed and has invested heavily in built-in features to ensure your site performs well. The platform guarantees 99.99% uptime and has its proprietary CDN called CloudwaysCDN. It also employs SSD disks, which are three times faster than traditional mechanical drivers. Furthermore, the integrated advanced cache settings make it simple for users to optimize the performance of their website.

ServerPilot, on the other hand, is no pushover. The platform also supports advanced configurations such as Nginx and Apache. It also uses the most recent versions of PHP and Brotli for compression, resulting in faster page load times.

ServerPilot also configures your server to use Cloudflare, one of the fastest CDNs available today. Based on tests and reviews, the average loading time for websites is about 4 seconds.

Ease of Use

Cloudways offers a better-looking user interface than cPanel, but it is difficult for a beginner to understand. You must first make an effort to locate the various features available on the dashboard. However, once you’ve mastered it, you’ll find it much easier to complete tasks with just a few mouse clicks.

The company has organized all the features pretty well. It includes all the necessary apps and tools to quickly get you up and running. The front end loads quickly. The backend is not intuitive and requires some technical knowledge to use. However, you don’t need to perform command-line functions for any task when using a server with Cloudways.

ServerPilot has a simple dashboard that makes it simple to find different features. The platform has limited functionality, and you will need to use command-line functions to complete a few tasks. When using ServerPilot, you will also be required to create multiple accounts. Because the platform does not allow you to purchase your server from within, you must first create an account with your preferred cloud-server provider.


Cloudways utilizes Cloudflare to safeguard your website against hacking attempts and other online threats. The Web Application Firewall (WAF) that is pre-installed on all servers managed by Cloudways identifies and blocks all known and emerging threats.

The host can mitigate Distributed Denial-of-Service (DDoS) attacks within three seconds by focusing on dedicated IP ranges. Cloudways protects your website from all forms of traffic congestion caused by brute-force login attacks, bots, and Denial-of-Service (DoS) attacks with the aid of MalCare, its technology partner.

Cloudways offers a free Let’s Encrypt SSL certificate to protect your data during transit. The platform is additionally protected by HTTPS protocol and end-to-end encryption.

ServerPilot limits traffic to your server, allowing it only from reliable sources by using a firewall. In addition to isolating your website from other services, the platform runs PHP processes as a non-privileged user.

All of your server software is updated to incorporate the latest security patches. It isolates your applications to prevent unauthorized data access via WordPress plugins.

ServerPilot provides free Let’s Encrypt SSL certificates for your websites and automatically updates them for secure server communication.


Cloudways provides customer service through various channels, including email, live chat, support tickets, and phone.

The support team is available via live chat 24/7/365 and often responds within seconds. Aside from general customer support, the company provides three levels of support to existing customers: Standard, Advanced, and Premium. The first is free, while the others require a monthly fee. Cloudways support executives are highly competent, friendly, and knowledgeable. With their exceptional technical skills, they can manage your server quite well. It is undoubtedly one of the best support systems in the market.

ServerPilot provides email and ticket support. The company does not offer live chat support, which delays the resolution of customer issues. Sending back-and-forth emails to solve your problem becomes quite difficult. ServerPilot’s customer support executives are fluent in English and friendly. However, their technical knowledge is limited, so their ability to provide adequate support is not always perfect.

Pros and Cons of Cloudways

Performance rates are excellentNo unlimited email
Comes with free SSL certificatesDoes not have a domain service
Fantastic customer service team available 24/7 with a flexible pricing model          Additional fee for maintaining offsite backups
The service provider allows you to install unlimited websites 
Automated backups    
Innovative control panel        
It has a staging environment that allows you to test your application before launch 

Pros and Cons of ServerPilot

Easy to use and well-documentedLive customer support is not available
Unlimited WordPress installationsIt does not provide a staging environment
You have the freedom to choose a server of your likingMore expensive than other cloud hosting control panels
Free SSL Certificates 
One-click WordPress installation 
Automatic security updates 
Does not put any limit on the visitor count 
Fixed management panel pricing 

Cloudways vs. ServerPilot Hosting: Which One Should You Choose?

Both Cloudways and ServerPilot offer you a unique set of benefits depending on what type of server management you need, but they are quite different. Cloud hosting is the way to go if you want to focus on your site while someone else manages the technical aspects of hosting.

As a comprehensive solution, Cloudways has made this service accessible to non-developers and is simple to use. Setup and security are both handled. However, the server selection is limited compared to ServerPilot, but you can run an unlimited number of websites at no additional cost.

ServerPilot provides users with greater server selection flexibility. Its pricing structure is also more straightforward. However, if you are unfamiliar with using command line functions to perform specific tasks or configure your website, the platform may be too difficult to use.

On the other hand, if you are an experienced server administrator, you may find ServerPilot’s features and overall value appealing.

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Frequently Asked Questions

What's the difference between Cloudways and ServerPilot?

Cloudways is a managed cloud hosting solution that includes email hosting, unlimited websites, and a variety of managed WordPress hosting features. Meanwhile, ServerPilot is primarily a hosting control panel for developers.

Is Cloudways good for WordPress?

When combined with OceanWP, Cloudways’s lightning-fast page load times (less than 500 milliseconds) make it one of the best WordPress hosting options available. Their customer service is excellent, and they will respond quickly to any issues you may have.

Is Cloudways good for beginners?

Even though Cloudways isn’t entirely user-friendly for beginners, it’s still much simpler than doing everything yourself. For instance, the engineers at Cloudways will migrate your website for you if you don’t have the time to learn how to do it yourself. Even though they’ll only provide this service for free once, it’s still very helpful.

Which is better, Cloudways or ServerPilot?

If you are looking for an affordable cloud hosting manager requiring minimal server maintenance on your part, Cloudways will be the best choice. It offers fast-performing servers and reliable customer support to solve all your issues.


Is Cloudways a VPS?

Cloudways does resell VPS services from the original providers. However, it also offers extra features like an easy-to-use control panel and server operating for you. Therefore, you can buy VPS from the original provider.
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