Key Points:
- Before you think about moving your streaming box to a new location or ordering a replacement remote, check the batteries unless you have a rechargeable remote.
- When setting up Roku digital streamer for the first time, you have to pair the Roku remote to the device.
- Consider an HDMI extension cable for streaming sticks plugged directly into an HDMI port. These handy cables create some distance between the stick and the port, which could clear up interference.
The Roku is a great way to stream content to any TV in your home. While that’s a perk of these streaming devices, occasionally, those remote controls stop working. If your remote stops responding to your Roku TV, don’t worry. We’ll help you get it going with this guide that covers the 6 most common reasons Roku remotes stop working.
Dead Batteries
The most common reason for a Roku TV remote to stop working is also the simplest to ignore: dead batteries. Before you think about moving your streaming box to a new location or ordering a replacement remote, check the batteries unless you have a rechargeable remote.
Even if you think the batteries are new, swap them out for a fresh set. Rechargeable batteries usually go bad over time, so they could sometimes be the culprit. Don’t assume it’s the charger, try a fresh set of traditional batteries before proceeding to the next step.
Pairing Problems with Roku TV Remote
When setting up Roku digital streamer for the first time, you have to pair the Roku remote to the device. Normally, they stay linked until it’s time for a battery change, but occasionally you may need to reset the connection.
Unplug the power from the Roku and wait around 10 seconds before plugging it back in and wait for the home screen to appear.
Restart rechargeable remotes by pressing and holding the pair button for 20 seconds until it flashes green rapidly and then stop. Remove and reinsert the batteries for regular remotes, then use the pairing button for 3-5 seconds.
Ensure you have a steady connection when pairing the Roku remote to the streaming player. If successful, you will see a pairing dialog displayed on the screen.
Check for Obstructions
Do you have a clear line of sight between the remote and the Roku streaming player that’s giving you issues? If you can’t see the front of the Roku, that could certainly be the problem.
Try using the remote from various positions and angles. If sitting on the couch, hold your arm higher when pressing buttons, but make sure you are aiming in the general direction of the Roku. If sensitivity increases, adjust the positioning until you have a good signal. Another type of obstruction can be found on the remote itself. A blocked or dingy sensor will produce a weak signal.
Network Connection
©Eric Broder Van Dyke/Shutterstock.com
Do some buttons on the Roku TV remote work or just appear sluggish? If so, it could be an issue with connectivity and not the remote control. Remember, Roku relies on a stable internet connection to work. When that connection goes down, you’ll have problems with your steaming box, but this issue is easy to diagnose. To see if your connection is faulty, not the Roku remote, check other devices in your home simultaneously.
If smartphones and computers on your home network are connected and working, the problem isn’t the wireless connection to the Roku player.
HDMI Interference with Roku TV Remote
HDMI connections can occasionally cause problems with Roku remotes, but not in the way you might think. Most Roku’s need HDMI ports to function, but they too can cause interference which may affect the remote control.
Consider an HDMI extension cable for streaming sticks plugged directly into an HDMI port. These handy cables create some distance between the stick and the port, which could clear up the issue. If the streaming box is close to other components, try moving it around.
Broken Remote
Remote controls are resilient, but they are not bulletproof or designed to take a tumble down a flight of stairs. When all the steps on our list fail, there’s a strong chance your remote control is broken.
Fixing a remote control differs from swapping, or installing a new motherboard in a PC, or replacing your laptop’s battery. It can be frustrating, so people opt for a replacement remote.
Before you go that route, you can take one more step to get your Roku TV back up and working while you on a replacement.
Roku TV Remote App
©History-Computer.com
The Roku may come in a half-dozen form factors, but all newer models typically work with smartphones. You can download the Roku remote control app from Google Play or the App Store and begin streaming your favorite television shows and movies again.
Roku’s remote app allows you to access your content, including recent channels and saved lists, from your smartphone or tablet. It has an intuitive interface and even includes voice search functionality for ease of use.
For additional information on troubleshooting why your Roku remote isn’t working, check out this video from UGT.
Final Thoughts
Whether you have an older Roku player or a new voice-controlled remote, the good news is replacements are plentiful. The remote control app is also free to use until you purchase a new Roku TV remote.
If you’re interested in a new Roku remote, Roku’s official site has three versions available. There are also cheaper models like this one from third-party manufacturers, or you could go the universal route and choose one remote to control multiple components in your home.
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